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Old 09-26-2006, 01:57 PM   #1 (permalink)
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Angry BES 4.0 Service Pack 5 Installation Failure

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Does anyone have any thoughts about what might an installation of SP5 for BES 4.0 to fail with this message:

Quote:
"Database data upgrade failed. BlackBerry Enterprise Server will now terminate."
This error occurs immediately after I click setup.exe to begin the Service Pack Installation. I am not even presented with the screen where I tell the installer whether I'm using remote SQL or Desktop MSDE. The only document about this error on the RIM site is not relevant for me, because I had not yet hit that portion of the installation. No DB_Install log is created.

This installation ran beautifully on a Test BES. Has anyone else run into this error, and how did you get around it?

Information about my BES:
Currently 4.03 for Lotus Domino with Hot Fix #4
Domino Version is 6.5.4
OS is Windows 2000 SP4
SQL 2000 is Remote,

Currently supporting over 1,060 users.
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Old 10-12-2006, 05:49 PM   #2 (permalink)
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I have the same issue, and so far I have been unable to apply SP5. I only have about 12 users right now, and all of the previous service packs applied fine. I am using SQL 2000 and BES for Exchange (2003 SP2).
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Old 10-13-2006, 04:30 AM   #3 (permalink)
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does the BESadmin account have sufficient permissions on the SQL server, or are you using a named instance?

BEST to give the BES admin account SA permissions while you are going through the upgrade

let me know if this is already the case
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Old 10-13-2006, 05:51 AM   #4 (permalink)
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We installed SP5 (Domino) with out any of the probs you mention, however we have a wired problem that when we try and upgrade our DB after a SP/HF we get the message:

"Database data upgrade failed; Error executing statement"

The installation carries on but in the SQL event log there is:

Code:
backup: BACKUP failed to complete the command /****************************************************************************
spid254: Internal I/O request 0x0670C578: Op: Write, pBuffer: 0x080F0000, Size: 983040, Position: 7421807104, UMS: Internal: 0x103, InternalHigh: 0x0, Offset: 0xBA5FCA00, OffsetHigh: 0x1, m_buf: 0x080F0000, m_len: 983040, m_actualBytes: 0, m_errcode: 112, BackupFile: C:\Program Files\Microsoft SQL Server\MSSQL$BLSQL1\data\BESMgmtBKUP.bak
spid254: BackupMedium::ReportIoError: write failure on backup device 'C:\Program Files\Microsoft SQL Server\MSSQL$BLSQL1\data\BESMgmtBKUP.bak'. Operating system error 112(error not found).
It seems to work but its just annoying.
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No longer have 15 Domino 6.5 Servers
No longer have 6 BES 4.1.3 Servers
No longer have 2613 Users
But still have the 1 Constant Headache?!?!

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Old 10-13-2006, 10:48 AM   #5 (permalink)
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We are installing sp5a tonight and then hotfix5.

Can't I just go right to hotfix 5 without installing all the other hotfixes first?
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BES 5
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Old 10-23-2006, 01:18 PM   #6 (permalink)
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Found that the problem was with the SQL Permissions. Once the db_owner role was restored to the SQL ID, the installation completed successfully.
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Old 10-24-2006, 09:39 AM   #7 (permalink)
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Thumbs up BES SP5a ans HF1-5

Quote:
Originally Posted by technickel
We are installing sp5a tonight and then hotfix5.

Can't I just go right to hotfix 5 without installing all the other hotfixes first?
We just applied BES SP5a on Sunday and applied each HF (1-5) incrementally. I'm pretty sure I read here that applying the HFs one after the other was the way to go since each one takes your BES to a different build level. I had to reboot between each HF which was a pain but they all installed without issue. Note that I followed more advice from this forum that suggested stopping all the BES services before applying the SP. I did this and had no issues. I did not stop the services prior to HF installs electing to let the installer do it. No issues there either. The account I used to install the SP is the mack-daddy BESAdmin and SQL sa account.

I have some issues post SP/HF that I detail in a new post in this forum. Not show stoppers but I'll be drawing on the vast experience here; I'd be foolish not to.

Good luck!

JPenrose MCSE/A
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Old 10-24-2006, 11:57 AM   #8 (permalink)
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Quote:
Originally Posted by technickel
We are installing sp5a tonight and then hotfix5.

Can't I just go right to hotfix 5 without installing all the other hotfixes first?
Just put HF5 on.
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