I am using Blackberry Desktop Manager 4.1. When I connect my device it recognizes it and asked me to enter my password. It displays my pin and says working at the bottom but all of the icons are greyed out. (Application Loader, Backup and Restore, Intellisync, Redirector Settings). I know it is recognizing the device because it shows the pin at the bottom. I have uninstalled and reinstalled the software. Any thoughts on why all of the icons are greyed out? It is not a policy issue. I have put myself on a blank default policy-same problem. Thanks in advance.

Mine does that only when working on something, when I first connect it syncs up.