Afternoon!

I upgraded a user from a 7290 to 8700. Did the OTA and all. Contacts, tasks and so syncd fine. But, when the user go to View Savd Messages, his saved messages are gone. Tried the Reconcile now (dont know it that will help) but still now saved messages. He can however save a new message and it will show up in Saved Messages.

how could i fix this?

Thanks in advance for the help!

BES 4.1

Backup saved messages off of old BB, restore to new one.

Unfortunately, user is in the field. Is there any thing on my end i could do?

Nope. Saved Messages are specifically excluded from the wireless backup. Go figure, the one thing on the BlackBerry that the user can specifically Save is not backed up. Someone at RIM had a brain fart when this decision was made.

dont think thats the case... other swaps (mine included) have synced the saved messages.... take for example, i swapped my BB from a 7290 to a 8700 a few months ago and all my saved messages synced up into the 8700. i have saved messages (under View Saved Messages) dating back to 2005. this is driving me nuts!!!

BES 4.0 does not backup and restore saved messages whereas BES 4.1 does.

As you are on BES 4.1 this should have happened for your user just as it did for you sometime back.

I can only think that there may be some corruption in the BES config database for the user which caused the issue.