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From a command line run GWsystemaddressbooksync.exe
This is in the Program Files/Research in Motion/BES folder
if it doesn't work make sure your admin user has a valid GW mailbox.
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This should do it. Likely a new BES right? This process runs on its own every 12 hours but sometimes it doesn't run when the BES is first set up.
In BB Server Config, check your Admin User. Then log into the GW Client on the BES with that user.
If this doesn't work, or you get an error running GWSystemAddressBookSync check that your Trusted Application Key was setup correctly and replicated down from your wpdomain database to your Post Offices.
Once this is done use the wildcard % to locate your users.