BlackBerry Forums Support Community               

Closed Thread
LinkBack Thread Tools
Old 03-22-2005, 11:09 AM   #1 (permalink)
New Member
Join Date: Jan 2005
Posts: 12
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default new SRP identifier

Please Login to Remove!

We were running on a demo key.
When I replaced with a permanent no handhelds can do lookups or send email from the handheld.
If I do a wireless activation (all at version 4.0), the handheld can send email and do lookups.
However, for the 7280's at least, the enterprise activation icon on the desktop remains.
In the progress screen it says -

[email address] is now enabled

and goes no further.

Any ideas?
Old 03-22-2005, 09:43 PM   #2 (permalink)
New Member
Join Date: Mar 2005
Model: 8800
Carrier: Cingular
Posts: 11
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default SRP identifier

Did you try to reactivate? I've seen issues with my 7280 where the activation process seems to hang. I have to stop it and use the resend service book command and activat it again.
Old 03-23-2005, 12:01 AM   #3 (permalink)
BBF Veteran User
Join Date: Aug 2004
Location: Hotwiring another Cessna
Model: OU812
Carrier: Nintendo
Posts: 3,492
Post Thanks: 0
Thanked 0 Times in 0 Posts

It could be the sync service locking up. Restarting it and the policy service might help.

Also, try turning off all the options under PIM Sync for the users (calendar, tasks, memos, email options, filters, addy book, etc...). Then activate the device. Then after the device is activated, re-enable those services. That might help you out a little.
Old 03-23-2005, 01:44 AM   #4 (permalink)
BlackBerry God
jibi's Avatar
Join Date: Oct 2004
Location: Jibi's Secret Place
Model: 8900
Carrier: AT&T
Posts: 11,310
Post Thanks: 0
Thanked 1 Time in 1 Post

...or just reset the device and it should pick back up where it left off...
In the beginning the Universe was created. This has made a lot of people very angry and is widely regarded as a bad move.

Copyright 2004-2016
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.