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Old 10-20-2006, 11:17 AM   #1 (permalink)
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Default BES Server 4.1 Sp1 to Sp2 upgrade problems

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Hi I am just performed the reboot after upgrading from Sp1 to Sp2.

When I go to enter the details for the BlackberryMDS account it fails to connect.

The log file returns the follwoing file

[30000] (10/05 17:04:34.594):{0x10E8} Current Date: 2006/10/05
[30000] (10/05 17:04:34.594):{0x10E8} [DIAG] EVENT=Thread_report, THREADID=0x10E8, THREADNAME="DebugLogger"
[30000] (10/05 17:04:34.594):{0x10E8} [ENV] Current Process: C:\BES\SP2 4.1\Setup.exe
[30000] (10/05 17:04:34.594):{0x10E8} [ENV] Current Process logged on as: GOTTEXFUNDS\administrator, Start Time: Oct 05 2006 17:04:34, Uptime (seconds): 0
[30000] (10/05 17:04:34.594):{0x10E8} [ENV] Current Process id: 2684
[30000] (10/05 17:04:34.594):{0x10E8} [ENV] Computer Host Name: GFUNDCRMAPP, OS Version: 5.2, Build number 3790, ServicePack Major 1, ServicePack Minor 0
[30000] (10/05 17:04:34.594):{0x10E8} [ENV] Processor Identifier: x86 Family 15 Model 4 Stepping 1
[30000] (10/05 17:04:34.594):{0x10E8} [ENV] Processor Vendor Identifier: GenuineIntel
[30000] (10/05 17:04:34.594):{0x10E8} [ENV] Processor Name String: Intel(R) Xeon(TM) CPU 3.00GHz
[30000] (10/05 17:04:34.594):{0x10E8} [ENV] Number of Processors: 2
[30000] (10/05 17:04:34.594):{0x10E8} [ENV] 30 percent of memory in use.
[30000] (10/05 17:04:34.594):{0x10E8} [ENV] Total size of physical memory: 2096400 KB
[30000] (10/05 17:04:34.594):{0x10E8} [ENV] Size of physical memory available: 1466612 KB
[30000] (10/05 17:04:34.594):{0x10E8} [ENV] Size of the committed memory limit: 4042064 KB
[30000] (10/05 17:04:34.594):{0x10E8} [ENV] Size of available memory to commit: 3547092 KB
[30000] (10/05 17:04:34.594):{0x10E8} [ENV] Total size of the user mode portion of the virtual address space of the BES process: 2097024 KB
[30000] (10/05 17:04:34.594):{0x10E8} [ENV] Size of unreserved and uncommitted memory in the user mode portion of the virtual address space of the BES process: 2053288 KB
[30000] (10/05 17:04:34.594):{0x10E8} [ENV] Total HD bytes: 12889010176, Total free bytes = 1903394816
[30000] (10/05 17:04:34.609):{0x10E8} [ENV] System up time: 0 days 03 hrs 21 mins 45 secs
[30000] (10/05 17:04:34.609):{0x10E8} [ENV] Local Time Zone: W. Europe Daylight Time (GMT+01:00)
[30000] (10/05 17:04:34.609):{0x10E8} [ENV] TCP/IP provider (Winsock) File Version: 5.2.3790.0 (C:\WINDOWS\System32\wsock32.dll)
[30000] (10/05 17:04:34.609):{0x10E8} [ENV] Unable to provide HostName
[30000] (10/05 17:04:34.609):{0x10E8} [ENV] Winsock2 file: Network Location Awareness (NLA) Namespace, Version: 5.2.3790.1830 (C:\WINDOWS\System32\mswsock.dll)
[30000] (10/05 17:04:34.609):{0x10E8} [ENV] Microsoft XML Parser 4.0: C:\WINDOWS\system32\msxml4.dll, Version: 4.20.9818.0
[30000] (10/05 17:04:34.609):{0x10E8} [ENV] MDAC version: 2.82.1830.0
[30000] (10/05 17:04:34.625):{0x10E8} [ENV] MSADO15.DLL: C:\Program Files\Common Files\System\ado\msado15.dll, Version: 2.82.1830.0
[30000] (10/05 17:04:34.625):{0x10E8} [ENV] Running Process: System
[30000] (10/05 17:04:34.625):{0x10E8} [ENV] Running Process: smss.exe
[30000] (10/05 17:04:34.625):{0x10E8} [ENV] Running Process: csrss.exe
[30000] (10/05 17:04:34.625):{0x10E8} [ENV] Running Process: winlogon.exe
[30000] (10/05 17:04:34.625):{0x10E8} [ENV] Running Process: services.exe
[30000] (10/05 17:04:34.625):{0x10E8} [ENV] Running Process: lsass.exe
[30000] (10/05 17:04:34.625):{0x10E8} [ENV] Running Process: svchost.exe
[30000] (10/05 17:04:34.625):{0x10E8} [ENV] Running Process: svchost.exe
[30000] (10/05 17:04:34.625):{0x10E8} [ENV] Running Process: svchost.exe
[30000] (10/05 17:04:34.625):{0x10E8} [ENV] Running Process: svchost.exe
[30000] (10/05 17:04:34.625):{0x10E8} [ENV] Running Process: svchost.exe
[30000] (10/05 17:04:34.625):{0x10E8} [ENV] Running Process: spoolsv.exe
[30000] (10/05 17:04:34.625):{0x10E8} [ENV] Running Process: msdtc.exe
[30000] (10/05 17:04:34.625):{0x10E8} [ENV] Running Process: dsm_sa_eventmgr32.exe
[30000] (10/05 17:04:34.625):{0x10E8} [ENV] Running Process: dsm_sa_datamgr32.exe
[30000] (10/05 17:04:34.625):{0x10E8} [ENV] Running Process: DefWatch.exe
[30000] (10/05 17:04:34.625):{0x10E8} [ENV] Running Process: DWRCS.EXE
[30000] (10/05 17:04:34.625):{0x10E8} [ENV] Running Process: svchost.exe
[30000] (10/05 17:04:34.625):{0x10E8} [ENV] Running Process: inetinfo.exe
[30000] (10/05 17:04:34.625):{0x10E8} [ENV] Running Process: mr2kserv.exe
[30000] (10/05 17:04:34.625):{0x10E8} [ENV] Running Process: sqlservr.exe
[30000] (10/05 17:04:34.625):{0x10E8} [ENV] Running Process: Rtvscan.exe
[30000] (10/05 17:04:34.625):{0x10E8} [ENV] Running Process: dsm_om_shrsvc32.exe
[30000] (10/05 17:04:34.625):{0x10E8} [ENV] Running Process: pcns.exe
[30000] (10/05 17:04:34.625):{0x10E8} [ENV] Running Process: svchost.exe
[30000] (10/05 17:04:34.625):{0x10E8} [ENV] Running Process: java.exe
[30000] (10/05 17:04:34.625):{0x10E8} [ENV] Running Process: SLXServer.exe
[30000] (10/05 17:04:34.625):{0x10E8} [ENV] Running Process: SLXLoggingServer.exe
[30000] (10/05 17:04:34.625):{0x10E8} [ENV] Running Process: dsm_om_connsvc32.exe
[30000] (10/05 17:04:34.625):{0x10E8} [ENV] Running Process: SLXSearchService.exe
[30000] (10/05 17:04:34.625):{0x10E8} [ENV] Running Process: SyncService.exe
[30000] (10/05 17:04:34.625):{0x10E8} [ENV] Running Process: snmp.exe
[30000] (10/05 17:04:34.625):{0x10E8} [ENV] Running Process: wins.exe
[30000] (10/05 17:04:34.625):{0x10E8} [ENV] Running Process: exmgmt.exe
[30000] (10/05 17:04:34.625):{0x10E8} [ENV] Running Process: svchost.exe
[30000] (10/05 17:04:34.625):{0x10E8} [ENV] Running Process: svchost.exe
[30000] (10/05 17:04:34.625):{0x10E8} [ENV] Running Process: wmiprvse.exe
[30000] (10/05 17:04:34.625):{0x10E8} [ENV] Running Process: logon.scr
[30000] (10/05 17:04:34.625):{0x10E8} [ENV] Running Process: csrss.exe
[30000] (10/05 17:04:34.625):{0x10E8} [ENV] Running Process: winlogon.exe
[30000] (10/05 17:04:34.625):{0x10E8} [ENV] Running Process: rdpclip.exe
[30000] (10/05 17:04:34.625):{0x10E8} [ENV] Running Process: ctfmon.exe
[30000] (10/05 17:04:34.625):{0x10E8} [ENV] Running Process: explorer.exe
[30000] (10/05 17:04:34.625):{0x10E8} [ENV] Running Process: PRONoMgr.exe
[30000] (10/05 17:04:34.625):{0x10E8} [ENV] Running Process: jusched.exe
[30000] (10/05 17:04:34.625):{0x10E8} [ENV] Running Process: sqlmangr.exe
[30000] (10/05 17:04:34.625):{0x10E8} [ENV] Running Process: Admin.exe
[30000] (10/05 17:04:34.625):{0x10E8} [ENV] Running Process: SLXSystem.exe
[30000] (10/05 17:04:34.625):{0x10E8} [ENV] Running Process: scrnsave.scr
[30000] (10/05 17:04:34.625):{0x10E8} [ENV] Running Process: wmiprvse.exe
[30000] (10/05 17:04:34.625):{0x10E8} [ENV] Running Process: csrss.exe
[30000] (10/05 17:04:34.625):{0x10E8} [ENV] Running Process: winlogon.exe
[30000] (10/05 17:04:34.625):{0x10E8} [ENV] Running Process: rdpclip.exe
[30000] (10/05 17:04:34.625):{0x10E8} [ENV] Running Process: ctfmon.exe
[30000] (10/05 17:04:34.625):{0x10E8} [ENV] Running Process: explorer.exe
[30000] (10/05 17:04:34.625):{0x10E8} [ENV] Running Process: PRONoMgr.exe
[30000] (10/05 17:04:34.625):{0x10E8} [ENV] Running Process: jusched.exe
[30000] (10/05 17:04:34.625):{0x10E8} [ENV] Running Process: sqlmangr.exe
[30000] (10/05 17:04:34.625):{0x10E8} [ENV] Running Process: BESAlert.exe
[30000] (10/05 17:04:34.625):{0x10E8} [ENV] Running Process: BBAttachServer.exe
[30000] (10/05 17:04:34.625):{0x10E8} [ENV] Running Process: BBConvert.exe
[30000] (10/05 17:04:34.625):{0x10E8} [ENV] Running Process: BBConvert.exe
[30000] (10/05 17:04:34.625):{0x10E8} [ENV] Running Process: BBConvert.exe
[30000] (10/05 17:04:34.625):{0x10E8} [ENV] Running Process: BBConvert.exe
[30000] (10/05 17:04:34.625):{0x10E8} [ENV] Running Process: BlackBerryController.exe
[30000] (10/05 17:04:34.625):{0x10E8} [ENV] Running Process: BlackBerryDispatcher.exe
[30000] (10/05 17:04:34.625):{0x10E8} [ENV] Running Process: BlackBerryAgent.exe
[30000] (10/05 17:04:34.625):{0x10E8} [ENV] Running Process: BlackBerryAgent.exe
[30000] (10/05 17:04:34.625):{0x10E8} [ENV] Running Process: ITAdminServer.exe
[30000] (10/05 17:04:34.625):{0x10E8} [ENV] Running Process: BlackberryRouter.exe
[30000] (10/05 17:04:34.625):{0x10E8} [ENV] Running Process: BlackBerrySyncServer.exe
[30000] (10/05 17:04:34.625):{0x10E8} [ENV] Running Process: CalHelper.exe
[30000] (10/05 17:04:34.625):{0x10E8} [ENV] Running Process: Setup.exe
[30000] (10/05 17:04:34.625):{0x1030} [DIAG] EVENT=Register_thread, THREADID=0x1030, THREADNAME="TimerThread"
[40000] (10/05 17:04:34.625):{0x1030} [DEBUG] EVENTMSG="TimerThread thread started"
[40000] (10/05 17:04:34.719):{0x1774} [PIPTOOL]: Check status of [MSSQLSERVER]
[40000] (10/05 17:04:34.719):{0x1774} [PIPTOOL]: [MSSQLSERVER] is running
[40000] (10/05 17:04:34.765):{0x1774} ConnectionPool: Created pool of 2 connections
[30000] (10/05 17:04:34.797):{0x1774} The property value cannot be found for [net.rim.wica.ag.application.listener.Notification. port]
[30000] (10/05 17:04:34.828):{0x1774} [PIPTOOL]: Entering AGDBDlg.
[30000] (10/05 17:05:14.892):{0x1774} [PIPTOOL]: DB Upgrade after reboot and the script directory is: (C:\Program Files\Research In Motion\BlackBerry Enterprise Server\ConfigUtil\db\AGDatabases)
[30000] (10/05 17:06:07.238):{0x1774} [PIPTOOL]: Upgrading AGDB.
[40000] (10/05 17:06:07.254):{0x1774} ConnectionPool: Created pool of 2 connections
[30000] (10/05 17:06:07.270):{0x1774} SQL Informational Message from CBESDBInstaller::Connect: Changed database context to 'master'.
[30000] (10/05 17:06:07.270):{0x1774} SQL Informational Message from CBESDBInstaller::Connect: Changed language setting to us_english.
[30000] (10/05 17:06:07.270):{0x1774} SQL Informational Message from CBESDBInstaller::GetDBVersionForSQLServer.executeu se: Changed database context to 'mdss'.
[30000] (10/05 17:06:07.270):{0x1774} IsDbCurrent - Version from Database: 4.1
[30000] (10/05 17:06:07.270):{0x1774} GetScriptDir - Scripts loading from: C:\Program Files\Research In Motion\BlackBerry Enterprise Server\ConfigUtil\db\AGDatabases\server\DBInstallS cripts\SqlServer\
[30000] (10/05 17:06:07.270):{0x1774} GetScriptDir - Scripts loading from: C:\Program Files\Research In Motion\BlackBerry Enterprise Server\ConfigUtil\db\AGDatabases\server\DBInstallS cripts\SqlServer\
[30000] (10/05 17:06:07.270):{0x1774} IsDbCurrent - No. DBVersion is [20050829], script version is [20060727]
[30000] (10/05 17:06:07.270):{0x1774} [CDBWrapper::upgradeAGDB]: IsDbCurrent returned 0, IsDbCurrent flag = 0.
[30000] (10/05 17:07:33.930):{0x1774} Schema is being upgraded
[30000] (10/05 17:07:33.930):{0x1774} SQL Informational Message from CBESDBInstaller::GetDBVersionForSQLServer.executeu se: Changed database context to 'mdss'.
[30000] (10/05 17:07:33.930):{0x1774} SQL Informational Message from CBESDBInstaller::GetDBVersionForSQLServer.executeu se: Changed database context to 'mdss'.
[30000] (10/05 17:07:33.930):{0x1774} GetScriptDir - Scripts loading from: C:\Program Files\Research In Motion\BlackBerry Enterprise Server\ConfigUtil\db\AGDatabases\server\DBInstallS cripts\SqlServer\
[30000] (10/05 17:07:33.930):{0x1774} GetScriptDir - Scripts loading from: C:\Program Files\Research In Motion\BlackBerry Enterprise Server\ConfigUtil\db\AGDatabases\server\DBInstallS cripts\SqlServer\
[10000] (10/05 17:07:33.945):{0x1774} SQL Error Message from CBESDBInstaller::Connect: SQLSTATE: 28000 Native error: 18456 Message: Login failed for user 'BlackBerryMDS'.
[10000] (10/05 17:07:33.945):{0x1774} Terminating because of connection failure. Connect string: DRIVER={SQL Server};SERVER=GFUNDCRMAPP;UID=BlackBerryMDS;PWD*; Database=mdss
====== END OF LOG ======

It looks to be just a bad password. But if this isnt the correct password then I am not sure what I can do as it is the only one i have. I have tried changing the account name so it can create another but this returns the same error.

Any help would be greatly appreciated.
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Old 10-23-2006, 08:58 AM   #2 (permalink)
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No one have any ideas on this then?
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Old 09-05-2007, 01:29 AM   #3 (permalink)
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even am facing the same problem in BES 4.2 to upgrade 4.4 can any one help

30000] (09/05 05:49:53.016):{0xCB4} Schema is being upgraded
[30000] (09/05 05:49:53.016):{0xCB4} SQL Informational Message from CBESDBInstaller::GetDBVersionForSQLServer.executeu se: Changed database context to 'mdss'.
[30000] (09/05 05:49:53.016):{0xCB4} SQL Informational Message from CBESDBInstaller::GetDBVersionForSQLServer.executeu se: Changed database context to 'mdss'.
[30000] (09/05 05:49:53.016):{0xCB4} GetScriptDir - Scripts loading from: C:\Program Files\Research In Motion\BlackBerry Enterprise Server\ConfigUtil\db\AGDatabases\server\DBInstallS cripts\SqlServer\
[30000] (09/05 05:49:53.016):{0xCB4} GetScriptDir - Scripts loading from: C:\Program Files\Research In Motion\BlackBerry Enterprise Server\ConfigUtil\db\AGDatabases\server\DBInstallS cripts\SqlServer\
[20000] (09/05 05:49:53.016):{0xCB4} SQL Error Message from CBESDBInstaller::Connect: SQLSTATE: 28000 Native error: 18456 Message: Login failed for user 'crest\besadmin'.
[20000] (09/05 05:49:53.016):{0xCB4} Terminating because of connection failure. Connect string: DRIVER={SQL Server};SERVER=SYMQEL0015;UID=crest\besadmin;PWD*; Database=mdss
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Old 09-05-2007, 02:14 AM   #4 (permalink)
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Looks to be one of those obscure SQL update errors for the MDS Services database. I'd recommend verifying you have the correct username/password and permissions to that database. At this point, though, you may be too far in the process with no means of a rollback, so you may just want to contact RIM. They've had to correct a LOT of issues with upgrading the schema for the MDSS database ...and that is the main reason I'll refuse to install that option.
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Old 09-05-2007, 02:44 AM   #5 (permalink)
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Verify said it right, this looks like a permissions issue. Have you made any changes to your database? Upgrading BES with MDS is tricky and you will face issue with MDS. My suggestion is to double check permissions & do a re-installation. (I hope you backed up your database before doing the upgrade)
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Old 09-05-2007, 02:48 AM   #6 (permalink)
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Also, re-installing MSXML v4 SP2 may help.
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