11-01-2006, 01:16 PM
Join Date: May 2005
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Good questions! Wish I had the answer. Best guess is that the device loses it's "association" with whatever it needs for BES stuff. B/C the user gets alot of mail, it doesn't take long for 5 msgs (say 10 mins) to pile up and put the BES in a retry. Then you feel the hurt for 4 hours.
Meanwhile, at minute 11 the "association" fixes itself and BIS and PIN's work fine. BES would too, if it wasn't in a retry queuing state, and the 5 msgs in the ether could make it to the device, but for some reason they don't.
They will only get to the device earlier than 4 hours if you do one of 2 things:
1) Restart the BES server (not an option IMO)
2) Purge Pending Messages for that user (will this kill all his 120 queued msgs? Not from my experience. Again this is misleading b/c the BES logs show that ONLY the 5 outstanding msgs on the wireless network are killed, and msgs 6-infinity are retried. If the "association" is back msgs 6-infinity will start being received by the device.)
Again,l hope this helps & please post your experience with this and any other findings you come up with to add to the stew here.