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Old 03-25-2005, 05:33 PM   #1 (permalink)
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Unhappy User can not get reconnected with BES after replacing BB 7750

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Here is the deal, we had a defective BB 7750, and as a part of the trouble shooting I erased the user from the BES (3.6). Now we got a new BB for him and I plugged it in his cradle so it could connect with OUTLOOK, and then make its presence known to the BES.

It's not making its presence known, I can get the pin to show up on the bes, did the add user and then when I added user there was no way for me to go into its properties and enter the PIN that it should be assiciated with.

I did the: BB ServerMgmnt->Other Tasks-> Update Email to PIN mapping, and I would just get a quick flash of an applet, but nothing else.

What I did was I exported another users settings then used it as a template for the user I am try to get reconnected, and this worked but I don't think it was the right way, because though now when I look in the Desktop Manager the pin shows shows up in the redirector it is always say that it is "disconnected even though the built in util can find it.
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Old 03-25-2005, 06:42 PM   #2 (permalink)
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this is a bit over-the-top, but it should cover all bases

-uninstall everything on the user's machine
-remove the user from the BES
--reboot BES, if possible (or stop/start services on it)
-remove the user's MAPI profile in Outlook
-readd a new profile with his correct information
-run dbclean.exe on the user's machine (not the BES; if you need this application, PM me an email address to send it to) - this will clean out the user's hidden folder on Exchange
-reinstall the desktop manager
-readd the user to BES
-cradle the handheld and see if you can generate a new authentication key and register onto the BES

you should not have to manually manipulate a PIN on the BES to get it registered, no matter the situation (in my opinion). we have users on our 3.6 server who have literally traded out phones every week for a month with no issues (atleast i never hear from them).
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Old 03-28-2005, 08:13 AM   #3 (permalink)
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My Email is [email address].

THanks for the reply, I'm going to give it a try.
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Old 03-28-2005, 08:52 AM   #4 (permalink)
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sent.
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