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-   -   BES 4.0 and domino issue, getting a blank "from" field. (http://www.blackberryforums.com/bes-admin-corner/54252-bes-4-0-domino-issue-getting-blank-field.html)

m21att1 11-13-2006 01:20 PM

BES 4.0 and domino issue, getting a blank "from" field.
 
Hi Everyone, I am new to the forum, but have a relatively nagging problem. I am new to BES, I inherited the server from someone who left the company, and of course I'm expected to pick it up with no training.

Anyways, We have BES 4.0 running with Domino 7.0.2 and sometimes when clients send us e-mails, where it normally would say the person's name who sent the message there is a complete blank where the "from" field should be.

This poses another problem because you cannot reply back to the person who sent the e-mail because of the blank field.

Is this a problem on our side or the company that is sending the initial messages? I've searched the net over and over to no avail. Any help would be greatly appreciated.

jonpwil 11-13-2006 02:20 PM

Is this only happening when messages are sent from 1 specific company to you?

What happens if the message is opened in the Notes Client, can the FROM address be seen?

If you look at the full message headers can you see the From address?

m21att1 11-13-2006 02:35 PM

Quote:

Originally Posted by jonpwil
Is this only happening when messages are sent from 1 specific company to you?

What happens if the message is opened in the Notes Client, can the FROM address be seen?

If you look at the full message headers can you see the From address?

It only happens when 3 specific companies send to us, and yes if it's opened in the Notes client the FROM address can be seen.

If I look at the full message headers there is no "from" address.

Thanks in advance for the reply.

m21att1 11-13-2006 10:46 PM

Does anyone else have a clue what this might be? I'm drawing straws at this point. I'm thinking it could be on the other end and the way that the other companies have their mail setup..


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