BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 11-17-2006, 01:33 PM   #1 (permalink)
New Member
 
Join Date: Nov 2006
Model: 7100
Posts: 4
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default High Availability BlackBerry Infrastructure - Testing November 18

Please Login to Remove!

Hello all, anyone else just receive this email from support? Wasn't even aware of this until now. They apparently want me to do this:

Below is a summary of the actions that need to occur in order for you to avoid any potential service interruptions.

BlackBerry Enterprise Server Software

1. Verify that your internal firewall is open to the Internet Protocol (IP) ranges indicated in the Knowledge Base Article KB-03735 . (For the Americas, there are a minimum of 2 IP addresses that you need to assure are added: 206.51.26.33 and 204.187.87.33.). The TCP port 3101 does not change.

2. Verify the Service Routing Protocol (SRP) address in your BlackBerry Enterprise Server Software. To do this, confirm that you are using the recommended SRP address host name as referenced in the Knowledge Base Article KB-04359 . To determine the SRP address assigned to your country, use the SRP Addresses lookup tool located on the BlackBerry web site.

ps: I'm running Exchange 2003
Offline  
Old 11-17-2006, 01:37 PM   #2 (permalink)
New Member
 
Join Date: Nov 2006
Model: 7100
Posts: 4
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Here's the rest of the email"
As you are aware, RIM is implementing a new High Availability (HA) BlackBerry® Infrastructure. In an effort to better support the continuity and availability of the BlackBerry service, the HA BlackBerry Infrastructure will interoperate between two sites.

RIM has performed two rounds of testing on the HA BlackBerry Infrastructure on October 28 and November 11, 2006.

Another such test will occur this weekend, on November 18, 2006 during a maintenance window between 1:00 xxx8211; 6:00 am EST.

With the proper configuration settings for your BlackBerry Enterprise Server Software, RIM expects that the BlackBerry service will not be impacted by this test. If you have not confirmed and updated your settings to your BlackBerry Enterprise Server Software, please do so before the testing is set to begin on November 18th.
Offline  
Old 11-17-2006, 02:25 PM   #3 (permalink)
Knows Where the Search Button Is
 
Join Date: Apr 2006
Model: 7290
Carrier: AT&T
Posts: 16
Post Thanks: 1
Thanked 0 Times in 0 Posts
Default

I got the same email. Nice that they sent it the day before they plan to implement this.
The second part asks to verify/set the SRP address, but I can't seem to find the location of that setting. Can someone point me to it?
I'm running Exchange 2003 and BES 4.0.5.5
Carlton.
Offline  
Old 11-17-2006, 02:29 PM   #4 (permalink)
Thumbs Must Hurt
 
Join Date: Mar 2005
Location: Toronto
Model: 9800
Carrier: Telus
Posts: 141
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Start/All Program/Blackberry Enterprise server. Click on Blackberry Server Configuration. Then click on the Blackberry Router tab.
Offline  
Old 11-17-2006, 02:34 PM   #5 (permalink)
Knows Where the Search Button Is
 
Join Date: Apr 2006
Model: 7290
Carrier: AT&T
Posts: 16
Post Thanks: 1
Thanked 0 Times in 0 Posts
Default

gracias
Offline  
Old 11-17-2006, 02:35 PM   #6 (permalink)
New Member
 
Join Date: Nov 2006
Model: 7100
Posts: 4
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Thanks for that.My setting is not what they say it should be for USA: srp.us.blackberry.net. I have: srp.blackberry.net
Since they supposedly tested this before I'm reluctant to change it.
Offline  
Old 11-17-2006, 02:38 PM   #7 (permalink)
BlackBerry God
 
jibi's Avatar
 
Join Date: Oct 2004
Location: Jibi's Secret Place
Model: 8900
OS: 4.6.1.174
Carrier: AT&T
Posts: 11,310
Post Thanks: 0
Thanked 1 Time in 1 Post
Default

...and the rest of the email goes like this:

Quote:
This transmission (including any attachments) may contain confidential information, privileged material (including material protected by the solicitor-client or other applicable privileges), or constitute non-public information. Any use of this information by anyone other than the intended recipient is prohibited. If you have received this transmission in error, please immediately reply to the sender and delete this information from your system. Use, dissemination, distribution, or reproduction of this transmission by unintended recipients is not authorized and may be unlawful.
__________________
In the beginning the Universe was created. This has made a lot of people very angry and is widely regarded as a bad move.
Offline  
Old 11-17-2006, 02:46 PM   #8 (permalink)
CrackBerry Addict
 
|||||||'s Avatar
 
Join Date: Jun 2006
Model: 7100
Carrier: Rogers
Posts: 615
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Yeah just make sure your SRP address matches the one in the KB and it isn't an IP address because I assume one IP address will be brought down to test the failover.
Offline  
Old 11-17-2006, 02:56 PM   #9 (permalink)
Thumbs Must Hurt
 
Join Date: Mar 2005
Location: Toronto
Model: 9800
Carrier: Telus
Posts: 141
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Mine was at srp.na.blackberry.net. I tested it and it was successful. I changed it like they suggested to srp.ca.blackberry.net (I'm in Canada) and tested it sucessfully.

I like how the email starts off "As you are aware". I wasn't aware and I take it neither were most who have at least posted in this thread.
Offline  
Old 11-17-2006, 03:13 PM   #10 (permalink)
New Member
 
Join Date: Nov 2006
Model: 7100
Posts: 4
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Interesting ping - srp.blackberry.net resolves to 204.187.87.33, when I ping srp.us.blackberry.net:
Pinging srp.na.blackberry.net [206.51.26.33] with 32 bytes of data:



Reply from 206.51.26.33: bytes=32 time=212ms TTL=242

Reply from 206.51.26.33: bytes=32 time=243ms TTL=242

Reply from 206.51.26.33: bytes=32 time=93ms TTL=242

Reply from 206.51.26.33: bytes=32 time=224ms TTL=242



Ping statistics for 206.51.26.33:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 93ms, Maximum = 243ms, Average = 193ms
Offline  
Old 11-17-2006, 03:19 PM   #11 (permalink)
CrackBerry Addict
 
|||||||'s Avatar
 
Join Date: Jun 2006
Model: 7100
Carrier: Rogers
Posts: 615
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by raindeer
Interesting ping - srp.blackberry.net resolves to 204.187.87.33,
Yeah you want to change that to the specific country code just for fun.
Offline  
Old 11-17-2006, 03:43 PM   #12 (permalink)
BlackBerry God
 
jibi's Avatar
 
Join Date: Oct 2004
Location: Jibi's Secret Place
Model: 8900
OS: 4.6.1.174
Carrier: AT&T
Posts: 11,310
Post Thanks: 0
Thanked 1 Time in 1 Post
Default

srp.na.blackberry.net has been converted to srp.us.blackberry.net for individualization, although the latter is just a cname for the prior one. my guess is that NA will not go away anytime in the next how ever long, but as they diversify their resources, they may change some things that could adversely affect you.
__________________
In the beginning the Universe was created. This has made a lot of people very angry and is widely regarded as a bad move.
Offline  
Old 11-17-2006, 04:29 PM   #13 (permalink)
Thumbs Must Hurt
 
Join Date: Feb 2006
Model: 9650
Carrier: VZW
Posts: 105
Post Thanks: 0
Thanked 2 Times in 1 Post
Default

srp.na.blackerry.net is ok per the email at 3:24 Mountain time.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright © 2004-2014 BlackBerryForums.com.
The names RIM © and BlackBerry © are registered Trademarks of BlackBerry Inc.