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Old 11-18-2006, 10:43 AM   #1 (permalink)
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Default Synchronizing Service Desktop...still...

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I'm going to chat with my admin on Monday, but I'm excited to have BES. My admin gave me the password to utilize for enterprise activiation. I had no luck with this - an error message to contact the sys admin kept coming up.

The next day, the phone began initializing (without my doing), and I see that it is synchronizing service desktop, with a long list of processes that it is working on. It has stayed at 11% for a day and a half now, with the only processes not complete being: email filters, email settings, memos, and tasks.

I had redirector working and also had forwarded the e-mail from the blackberry e-mail site, but I turned off both in anticipation of this. The e-mail is already being redirected, but the calendar, tasks, and such are not working (yet?). When I am fully activated, will I have a manager screen (like Desktop Manager) or what will I use to configure or change settings etc.?

Basically, is there anything that I can do, or that I should be doing, in order to make this easier for the admin or quicker in general? I have left outlook on at work out of habit because I was using the redirector in the past. My phone is a Sprint 8703e and the BES is working with MS Exchange Server 2003.

Thanks in advance.
Old 11-18-2006, 12:32 PM   #2 (permalink)
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Erm...(bits tongue somewhat) - I don't understand what your admins doing. If I'm EAing a device on the same premises, I'd never give it back until I was sure it was fully working - seen too many failures for odd reasons.

howabout giving your admin the device and then let him get it working and then give it back to you. Also let him un-install the re-director on your desktop which can screw with the services books needed for BES to work properly.

If I was your admin I'd start with the un-install of DR. Then I'd remove the abillity for end-users to do mail forwards from their exchange accounts. Then I'd wipe the device and go through the usual remove/re-add cycle to get you working. Oh and depending on company policy I'd probably kick you into more of a 'locked-down' environment then 'default it policy'

In terms of what you'll have to play with settings - it's called the device itself. Assuming you're on 4.0 or later BES then the 'berry is all you need. (caveat - you'll need DM4.2 to load the mem card on the pearl)

Last edited by bertiebassett : 11-18-2006 at 12:36 PM.
Old 11-18-2006, 11:09 PM   #3 (permalink)
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Many times canceling the activation from the device and a simple reset of the EA password and trying the activation again will do the trick. I've had to do this on many occasions. I wouldn't leave Outlook open at work when you are trying to do this. If your Outlook is configured for personal folders sometimes the emails will drop to personal folders before going to the BB. I'm not an IT guy but that could mess up the activation. I've been told, however, that it doesn't take much to mess up an activation. It could be an address that's not formatted properly or other downloads taking place at the same time (after registering the handheld). If you can't get it to activate after canceling and trying again (remember to have the BES admin reset the password, etc.) then take it to them and have them do it for you.
Old 11-19-2006, 04:29 AM   #4 (permalink)
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Are you using BES v4.1?

There is a known issue with version 4.1 and the XML parser. Ask your admin to upgrade the XML Parser to SP2, and you should be fine.
Old 11-19-2006, 05:10 PM   #5 (permalink)
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Thanks so much for the information. I work for a university and the admin contact process is much like the Wizard of Oz. We get very little face to face interaction - much of it is hidden through simetimes answered e-mails without ever knowing the direct contact.

Earlier today, the unit showed no activity and just requested the user name and password. A few hours later, it was back to initializing and the same processes were completed, but the activation is currently showing 0%.

I had contacted the folks several times in the past about getting my e-mails for exchange forwarded to another address (The BES is new), but they had stated that forwarding was not possible - which we know is not true. It's the usual who-you-know policies, so I'm trying to learn much here so that I can better approach the admins to request what I need.

I will try uninstalling the redirector and closing outlook. Quick question - what would you lock-down? As in the ability for me to do much of this myself? Our process cannot get more solitary. I send in a request and cross my fingers.

I will ask to have the password reset because I know that it was due to expire in 48 hours. I will keep you posted. Thanks again.
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