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Old 11-19-2006, 09:56 PM   #1 (permalink)
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Unhappy [Help]BB handheld unable to open the attachment

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Need help! I can not find any topic like this in this forum.
The mailserver is lotus domino server. There are several accounts to be activated. Some can not open the attachment in the email, but the others can do it. I sure the handhelds are all right and the BES server dosen't set any restriction on the accounts fail to open attachment.
Any suggestion are really appreciated.
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Old 11-19-2006, 11:50 PM   #2 (permalink)
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Quote:
Originally Posted by xray2100
Need help! I can not find any topic like this in this forum.
The mailserver is lotus domino server. There are several accounts to be activated. Some can not open the attachment in the email, but the others can do it. I sure the handhelds are all right and the BES server dosen't set any restriction on the accounts fail to open attachment.
Any suggestion are really appreciated.
Dont' know if this is tyour problem or not but I have had issues with address attachments via BES. The option to "view attachment" disappears sporatically for no apparent reason. Remove battery and reboot, option returns and works good.
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Old 11-20-2006, 12:13 AM   #3 (permalink)
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It isn't a problem of the handheld: same handheld with different accounts, some accounts can open email's attachment and the others cannot.
I think the problem maybe is that some settings on BES are incorrect or the notes account has some restriction.
Anyway, thanks for your reply!
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