The mailserver is domino. Fail to open attachment due to timeout. The other functions are all right. Check the MAGT log file, found following content:
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[40062] (11/22 12:34:58):{0x18B0} {zhr/camm/GTJA} Retrieving original message (RID=-1307388744) in order to serve More Request
[30378] (11/22 12:34:58):{0x18B0} {zhr/camm/GTJA} Retrieved original UNID from BBSD for message (RID=-1307388744)
[30479] (11/22 12:34:58):{0x18B0} {zhr/camm/GTJA} ExtendedMoreRequest (trans 2609): RID=; partid -1307388744; offset 0; length 0
[40415] (11/22 12:34:58):{0x18B0} {zhr/camm/GTJA} Found hash in ExtMore cache, RID=-1307388744, AttachmentId=0, TID=2609
[40180] (11/22 12:34:58):{0x18B0} {zhr/camm/GTJA} ExtendedMoreRequest (trans 2609): in progress
[40179] (11/22 12:34:58):{0x10E8} {jym/camm/GTJA} ExtendedMoreRequest (trans 2609): completed
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why the jym receive the completed return of the request zhr send?
I think it should be the reason the user unable to open the email's attachment. How to resolve it?