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Old 11-22-2006, 04:19 AM   #1 (permalink)
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Question Illegal device PIN on BES

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Our BB devices were working fine until a couple of days ago, some users cannot send or receive any items and when selecting their Name from BES Manager, it shows "Last Result: Illegal Device PIN".

It policy status for users display "received" where other working devices display "applied successfully".

We are using BES 4.1 with sp1.

Please help!
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Old 11-22-2006, 06:22 AM   #2 (permalink)
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this means the (PIN) has been placed in a do-not-allow list on the BlackBerry Infrastructure.
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Old 11-22-2006, 07:26 AM   #3 (permalink)
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How do I fix this?
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Old 11-23-2006, 12:38 AM   #4 (permalink)
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Contact your service provider.
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Old 11-24-2006, 01:52 AM   #5 (permalink)
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Supplier does not have a solution. The only thing that seems to work is reactivation of device.
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Old 11-24-2006, 09:11 AM   #6 (permalink)
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You must select "server" and select the "global" tab . Click on properties and go on "Entreprise Service Policy" , select "PIN" and add your PIN Code .
Retry to activate .. it will be working .

Stoufff
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