Error message on console: "Could not create users state database (File does not Exist 0x013)"
Setup: Domino Server 6.5.4 HF102
BES 4.0.4.8 = SP4 hotfix2

Issue: Two user, both received new BB (8700) so it was a simple job of resetting the activation password. I deleted the accounts and recreated them as the password activation was timing out so I thought it may have been the accounts. I also deleted the state database.

Went to recreate the accounts and received the above message. So I got on the phone to RIM and they sent me a tech note KB-03273. I'll paste it in at the end but in short I had a corrupted State database template (BBSD.ntf). The document suggested running the normal domino maintenance over the database which I did but to no avail. Reading the document I found that I was missing a template called Blackberry Directory Template (BBDir.ntf), which suprised me a little because now I have looked around I don't think I have ever had it. The RIM technnician suggested I download the SP again, expand it and then copy the template up to the server. Once this was done then I could get the user re-registered. This all sounded OK to me until I found then when I downloaded the SP this template was not there.

Reading through the Forum this evening I came across a post regarding the profiles database. So I checked mine and low and behold the user were still there ( not under deleted view) and so I recreated their state database with the correct file name and the message on the console is now gone and I will wait for the user to activate their blackberry.

I must remember the simple steps to trouble shoot, I totally forgot about the profiles database. Must learn more about it.

Please forgive any spelling mistakes and I will let RIM know what I did.

Hey Fitzy, the missing NTF file is a known issue for 4.0 sp4. Actually upgrade to 4.0 sp6 (latest) and you do not have to worry about this issue.

Hi No Name,

Thanks for the info, appreciate this. Will save me some time.