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Old 11-27-2006, 01:01 PM   #1 (permalink)
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Default correct way of re activating?

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What is the correct way of re activating a users blackberry? do you re set the password on the BES and then re activate the hand held? Or do you delete the user re add the user and the re activate the blackberry?
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Old 11-27-2006, 02:44 PM   #2 (permalink)
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Up to you, neither matters, neither will save you time. If you reactivate a device for an existing BES user the device will not pre-populate with older emails. If you want pre-population of messages you must first remove the user from the BES and re-add them before activation.
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