Hi

Fairly new to Bes and not done a service pack upgrade before.

We are running Bes 4.1 with exchange 2003.

Intend to install Sp1 tommorrow night and then if all goes well Sp2 at the weekend.

How long does a service pack install take ?

Do I need to do anything special before starting the install, like stopping services etc ?

I will be taking a full back of the db before I start the install. Is there anything I need to look out for or should it be a fairly straight forward process ?

Thanks in advance

Steve

You can go straight to sp2, it has all previous packs included. Back up database first.. The instructions will tell you to stop services first.

Follow directions slowly and should be a breeze.

Nice and easy one this. You don't need to manually stop all the services first though, at the start of the install the services stop automatically before installing the patch.

Thanks for the replies.

Going straight to SP2 would that be considered a ' best practice ' only ask as when I put in the change request for the work at my end the boss will question about going straight to sp2.

I assume that going straight to sp2 is a common practice ?

Sorry for all the questions just that we only have the 1 bes server no test environment and 200 users on the bes most of which would rather loose an arm or leg rather than use of their blackberry.

Cheers

Always go straight to the most recent SP. As technickel says, all service packs are cumulative so you can go straight to the most recent one.

Agreed -it's "best practice" as far as RIM are concerned

In terms of timing took me about 45 minutes to go from 4.0.5 to 4.1.2 on exchange a little while ago. 4.1 to 4.1.2 is less of an upgrade than this so should be quicker.