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Old 03-30-2005, 11:42 AM   #1 (permalink)
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i just added a 7100 to my server..with a new user. its status is fine on theh server, but it will not receive any emails. The radio is on..

I did load v4 desktop manager and v4 handheld instead of what came with it.

I am running 3.6 serv pk5 on my bes..

can someone help?
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Old 03-30-2005, 10:46 PM   #2 (permalink)
Zro
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In the BES, if you look at the status, does it show the correct PIN?

Can they send email? If not, and they get an encryption/decryption error, downgrade the desktop manager to 3.6 (www.blackberry.com is where you can get it if you need it) and generate 3 encryption keys manuall.

On the desktop, with the BlackBerry plugged in, open the redirector and send a message to the user...does the pending or delivered go up?

Zro
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Old 03-30-2005, 10:58 PM   #3 (permalink)
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actually, we figured out, that the user put in another sim card...imagine that...a sim card without data services...

users...
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