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Old 12-01-2006, 05:30 AM   #1 (permalink)
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Default Issue with BB Locking during Phone Call

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I pushed out a new policy to a pilot group requiring password authentication after 30 min of inactivity. The issue we are experiencing is when a user is on a call that lasts over 30 minutes, during which the BB goes into lock mode, there is no way to re login while the call is still active. The keyboard becomes unresponsive and you cannot switch back to the login screen without closing the phone call.

Any suggestions? Thanks in advance.

Old 12-01-2006, 06:31 AM   #2 (permalink)
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check with your service provider if the device is on the latest software. I see this more of a software bug of the handheld's ability to handle these multitasks at the same time.
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