BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 12-01-2006, 04:48 AM   #1 (permalink)
Thumbs Must Hurt
 
Join Date: Jul 2006
Model: 8100
Carrier: 02
Posts: 149
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Previously read and filed emails appear back in the inbox

Please Login to Remove!

I have searched the forums but cannot find anyway with this issue.

A user regularly turns his blackberry off. The user uses outlook 2003 in cached mode. he files messages out of his inbox into other files and folders. he turns on his blackberry. Mails that he has previously filed appear back in the users inbox. This happens to lots of mails. can be 30-40 mails.

We had a user yesterday where it effected 500 +mails. Can anybody shed any light on this.

We are using BES 4.1 service pack4 Exchange 2003 sp2 and outlook 2003 SP1. Any help would be appreciated. cdo.dll version is 6.5.7651.38

Just a note The mails are filed whilst connected to the network. I know we are behind with a few service packs so if its fixes with a particular sp then i would gladly update as necessary.

Does anybody else have this issue.
Offline  
Old 12-04-2006, 05:21 AM   #2 (permalink)
Thumbs Must Hurt
 
Join Date: Jul 2006
Model: 8100
Carrier: 02
Posts: 149
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Just to add the issue occured when moving the users from one bes server to another.
Offline  
Old 12-04-2006, 07:32 AM   #3 (permalink)
CrackBerry Addict
 
|||||||'s Avatar
 
Join Date: Jun 2006
Model: 7100
Carrier: Rogers
Posts: 615
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

If you scroll up on the messages, does it show that they are in the correct folder?

From what you tell me, the message will still show up on the BlackBerry but will be marked as filed.
Offline  
Old 12-06-2006, 05:26 AM   #4 (permalink)
Thumbs Must Hurt
 
Join Date: Jul 2006
Model: 8100
Carrier: 02
Posts: 149
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

When you scroll up the blackberry all messages that were previously filed are now back in the inbox. Then when you go into outlook all messages are back in the inbox on outlook as well.

So after the blackberry is turned back all is synced ok. EG both outlook and blackberry are the same. but the bes server is set to on conflicts mailbox wins. so why is all the filed messages appearing back in the inbox.
Offline  
Old 01-09-2007, 05:16 AM   #5 (permalink)
New Member
 
Join Date: Oct 2005
Location: Uk
Model: 8100
Carrier: T-Mobile
Posts: 5
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Filed message icon not displaying as folder

Dear all I was hoping you could assist with a strange error we are now seeing.
Messages that are filed by outlook rules are not being shown on the BB unit as a folder icon, just the standard message envelope icon.
Manually moved messages are fine and also if you turn the rule off and then run it manually its fine.
Email header of the filed message says its in the subfolder but because its not a folder it does not get hidden.

Units are 8700 on BES 4, but seems to be the same on BES 3.6 and 7290s as well.
I am 100% positive that this used to work fine with outlook rules as I have many set up myself and would have noticed this, I am now on a pearl and it works fine, but our user base is still 8700g.

Any thoughts would be more then welcome.

Stuart
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.