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Old 12-01-2006, 06:16 AM   #1 (permalink)
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Got a major problem with one of our Blackberry users (this issue only affects 1 user).

Just this morning, when a user was using her Blackberry, all the read messages/emails in her Blackberry inbox, were marked with a 'blue folder' as though they have been filed. Now we find that none of these messages can be deleted from the handheld. Has anyone seen this behaviour before and can they help.

Handheld: 8100 Pearl
Handheld O/S: v4.2.0.64 (Platform 2.2.0.37)
BES: v4.1.2.25

I've tried:
1. Wiping the handheld and setting up from scratch
2. Swapping the handheld for one known to work and setting up from scratch
3. Creating a new Outlook client profile for the user

None of the above works. I'm hoping someone out there has some better news than this?

TIA.
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Old 12-01-2006, 08:44 AM   #2 (permalink)
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Sounds like your BlackBerry message list index is corrupted...

See KB-04470 - Support - Message is not deleted from the device even after Delete is selected
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