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Old 12-05-2006, 10:27 AM   #1 (permalink)
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Question Email in folders other than Inbox from Exchange Mailbox syncable?

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Is it possible to synchronize the contents of a users exchange mailbox completely (not just the inbox)?

I'm trying to get all the contents of an exchange users mailbox to be accessible on his BB now that we've changed over to BES. Even headers only or a certain numbers of days worth of email.... anything would be nice.

On the users BB we can see all his exchange folders under his Inbox but there is nothing in them. I have the users entire mailbox selected for redirection under BES, and when I initially added his BB to BES I believe it was set to import 14 days worth of emails, and I remember reading that any new emails placed in a subfolder on the exchange mailbox would be accessible on the BB as well. As it stands all email appears in the root folder on the BB, not the subfolders of the Mailbox on the BB...

Is what I'm asking even possible?
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Old 12-05-2006, 10:30 AM   #2 (permalink)
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Quote:
Originally Posted by trafsta
Is it possible to synchronize the contents of a users exchange mailbox completely (not just the inbox)?

I'm trying to get all the contents of an exchange users mailbox to be accessible on his BB now that we've changed over to BES. Even headers only or a certain numbers of days worth of email.... anything would be nice.

On the users BB we can see all his exchange folders under his Inbox but there is nothing in them. I have the users entire mailbox selected for redirection under BES, and when I initially added his BB to BES I believe it was set to import 14 days worth of emails, and I remember reading that any new emails placed in a subfolder on the exchange mailbox would be accessible on the BB as well. As it stands all email appears in the root folder on the BB, not the subfolders of the Mailbox on the BB...

Is what I'm asking even possible?
Which version of BES are you running? (and yes, it's very possible - the method varies a bit from BES 4.0 to 4.1)
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Old 12-05-2006, 12:28 PM   #3 (permalink)
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Sorry I forgot to mention that - we're running what I believe is the latest - 4.1.2.25 (BES Express)
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Old 12-05-2006, 12:39 PM   #4 (permalink)
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Quote:
Originally Posted by trafsta
Sorry I forgot to mention that - we're running what I believe is the latest - 4.1.2.25 (BES Express)
In BlackBerry Manager, click on the user and the select the Service Access task. From there, you will see a link for "Choose Folders for Redirection." It will be self-explanatory from there.
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Old 12-05-2006, 12:42 PM   #5 (permalink)
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Quote:
Originally Posted by peter_b
In BlackBerry Manager, click on the user and the select the Service Access task. From there, you will see a link for "Choose Folders for Redirection." It will be self-explanatory from there.
Hmmm I think I did that last week and I checked now and they are already all checked. Must be something else that I'm missing.

If we send a test email to his exchange mailbox and move it to a test folder the BB cannot see any emails in that test folder. To get to the test folder on the BB we go to "View Folder" and expand the Mailbox to that folder then view it... it always shows no messages though.

Hmmm...
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Old 12-05-2006, 12:49 PM   #6 (permalink)
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Unfortunately, I'm not sure where to send you next. Possibly someone else here will have better advice than my (admittedly obvious) suggestion.

Sorry I wasn't more help and good luck.
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Old 12-06-2006, 05:58 AM   #7 (permalink)
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A unique blackberry ref id is added to each mail when it arrives in the inbox. if you have a rule that moves a mail to subfolder. The mail will not get a ref id and will not be visable on your blackberry.

ticking subfolders really only benefits if you have rules moving out of the inbox. You need to get your users out of the idea that they can access the whole mailbox from the blackberry as its not meant to be an exact replica of outlook. (outlook pst maybe 3gb blackberry 64mb).

They need to use the blackberry for viewing newly arrived messages and calendar. Anyway stepping away from the subject here. I dont have bes 4.1 but I imagine its similiar.

remove the user from the bes clear all statistics
Before adding the user in question to the bes server.
open blackberry manager
Right click your bes server and select blackberry server properties.
On the prepopulation tab you can select how many days you want to go back and how many messages.
Then add the users and tick all subfolders. This should put the message headers on the device.

I have not tested so I am not 100% sure.
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