Originally Posted by peter_b
In BlackBerry Manager, click on the user and the select the Service Access task. From there, you will see a link for "Choose Folders for Redirection." It will be self-explanatory from there.
Hmmm I think I did that last week and I checked now and they are already all checked. Must be something else that I'm missing.
If we send a test email to his exchange mailbox and move it to a test folder the BB cannot see any emails in that test folder. To get to the test folder on the BB we go to "View Folder" and expand the Mailbox to that folder then view it... it always shows no messages though.