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12-06-2006, 10:56 PM
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#1 (permalink)
| BlackBerry God
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| RIM-hosted Downloads and Speeds ...just a question for you guys/gals... Please Login to Remove! Since most of us have horror stories of downloading new service packs minutes after it's released only to have 20-40KB/s downloads, if not lower, I'm curious how many of you experience absurdly slow download speeds from RIM's website on a constant basis? As a business customer, downloading 40-60MB carrier OS releases or 200MB+ service packs or 20MB hotfixes at 10-50KB/s is not all that attractive. Don't get me wrong, I appreciate that RIM hosts so much content for download, but I think it would be best served if they took a better approach to serving downloads and hosted them off-site, with Akamai or some other company that specializes in content delivery and hosted downloads. Microsoft does it. Yahoo does it. Many other companies do it. They offer amazing download bandwidth. In a day and age where I typically download something from a major company, such as my downloads from IBM (typically 700MB for a CD image; 2-4GB for a DVD image) or Microsoft (depending on the application, it ranges up to multiple DVD images), I receive the file(s) at 1-2MB/s.
...at the very least, RIM should increase dedicated bandwidth available for these downloads. The only reason I think this is a bad idea is due to the consumer interfacing that RIM has with hosting the carrier OS releases.
Currently, I'm downloading BES 4.1 SP2 upgrade at a blazing 71KB/s. This is at 12:00 AM ET on a Thursday morning (or Wednesday night, depending on how you look at it). I wouldn't consider this, by any means, a peak time frame.
Anyhow, what are your thoughts, especially from the business customers' standpoints? Perhaps some of the RIM employees on here can pass this information on to their superiors and so on and so forth. This just appears to be one of those areas that RIM has failed to improve as their customer-base has exponentially increased. Bandwidth is at an all-time low these days, so these aren't our grandfathers' fiber lines anymore.
__________________ In the beginning the Universe was created. This has made a lot of people very angry and is widely regarded as a bad move.
Last edited by jibi : 12-06-2006 at 10:59 PM.
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12-06-2006, 11:31 PM
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#2 (permalink)
| BlackBerry Extraordinaire
Join Date: Feb 2006 Location: YYZ Model: 9900 Carrier: Rogers
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| I agree. Between the slow speed and the frequent disconnects, it can be a real PITA to download patches and all. | Offline
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12-06-2006, 11:39 PM
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#3 (permalink)
| BlackBerry God
Join Date: Oct 2004 Location: Jibi's Secret Place Model: 8900 OS: 4.6.1.174 Carrier: AT&T
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| Yep, just as I made my post, my download disconnected and I had to start over. After a second disconnect, I just logged into work and moved installation files I had downloaded before over to my FTP and am downloading from there. *sigh*
__________________ In the beginning the Universe was created. This has made a lot of people very angry and is widely regarded as a bad move. | Offline
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12-07-2006, 02:18 AM
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#4 (permalink)
| New Member
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12-07-2006, 03:42 AM
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#5 (permalink)
| Knows Where the Search Button Is
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| RIM should really improve their download service. | Offline
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12-07-2006, 06:34 AM
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#6 (permalink)
| Talking BlackBerry Encyclopedia
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| nothing more to say - it really sucks | Offline
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12-07-2006, 12:47 PM
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#7 (permalink)
| CrackBerry Addict
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| All you guys should fire an email to ![[email address]](http://www.blackberryforums.com/?emailimage=6e09171ee76a831ca6d554a51d519efd) and something will have to be done about it. | Offline
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12-08-2006, 08:43 PM
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#8 (permalink)
| Knows Where the Search Button Is
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| I guess I've been pretty lucky, but I've had pretty good luck with my dl's. Not sure I;ve had any dropped connections yet. That being said I still agree with your statement, for a company that must have one hell of a server farm to host the relay etc. you'd think they would be able to increase their ability to load balance or mirror all the product files by creating some kind of file serving farm... they *must* have an IT crew that can do this ... | Offline
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12-09-2006, 08:16 AM
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#9 (permalink)
| BlackBerry Extraordinaire
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| Considering that they are just down the road from Canada's leading IT graduating university... | Offline
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12-09-2006, 11:07 AM
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#10 (permalink)
| CrackBerry Addict
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| pretty hopeless IMHO...they seem to have made the switch to electronic software distribution without beefing up their servers, it's pretty embarrassing for a tech firm. Have they not heard of akamai or similar..although it will be a strange day when we go looking for BB SPs on a torrent site.. | Offline
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04-17-2007, 08:25 AM
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#11 (permalink)
| BlackBerry God
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| Software Fulfillment is hosted by EdgeSuite and runs at a cool 1.8-2.5MB/s. I find some irony in initial downloads for new customers versus maintenance updates from current customers. *sigh*
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04-17-2007, 09:45 AM
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#12 (permalink)
| CrackBerry Addict
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| No real problems here. But, I wish they were more of a 'one-stop shop'. It's sometimes difficult and frustrating to find particular OS upgrades, etc. It would be nice if they hosted a links page that pointed to the latest/greatest... | Offline
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04-17-2007, 01:47 PM
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#13 (permalink)
| BlackBerry God
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| Quote:
Originally Posted by KOR No real problems here. But, I wish they were more of a 'one-stop shop'. It's sometimes difficult and frustrating to find particular OS upgrades, etc. It would be nice if they hosted a links page that pointed to the latest/greatest... | Well, if carriers are your first level of support, then why would RIM want to release OEM versions of software without having the carrier certify it and train their personnel? Having it the way they do is probably the best way to do it from a support structure, although it may not appear that way to end-users who want the latest/greatest.
__________________ In the beginning the Universe was created. This has made a lot of people very angry and is widely regarded as a bad move. | Offline
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04-17-2007, 03:21 PM
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#14 (permalink)
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Originally Posted by jibi Well, if carriers are your first level of support, then why would RIM want to release OEM versions of software without having the carrier certify it and train their personnel? Having it the way they do is probably the best way to do it from a support structure, although it may not appear that way to end-users who want the latest/greatest. | I think you've misunderstood me. I don't expect them to develop/host the downloads, just have a page with links to the carriers' page where the downloads can be found. Finding the correct page on a carrier's web site from which to download is sometimes like searching for a needle in a haystack. I would think carrier's would be happy to supply RIM with the URL's as it would make them look better in the end users' eyes. | Offline
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04-17-2007, 04:33 PM
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#15 (permalink)
| CrackBerry Addict
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| So funny this thread came up today. Last night I downloaded both desktop manager 4.2 and SP3 for BES 4.1. It was ridiculously slow and the SP download failed twice at 25MB before it would download totally. And I know its not my internet connection.
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04-17-2007, 04:42 PM
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#16 (permalink)
| Retired BlackBerryForums.com Moderator
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| Quote:
Originally Posted by KOR I think you've misunderstood me. I don't expect them to develop/host the downloads, just have a page with links to the carriers' page where the downloads can be found. Finding the correct page on a carrier's web site from which to download is sometimes like searching for a needle in a haystack. I would think carrier's would be happy to supply RIM with the URL's as it would make them look better in the end users' eyes. | For your downloading pleasure, please see the list I update on BlackBerryFAQ.com BlackBerry Operating System Downloads - BlackBerryFAQ | Offline
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04-18-2007, 11:53 AM
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#17 (permalink)
| Thumbs Must Hurt
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| Nice resource for downloads, Doug! Thanks for posting it. | Offline
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04-19-2007, 09:58 AM
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#18 (permalink)
| CrackBerry Addict
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| Quote:
Originally Posted by d_fisher |
Doug,
Thanks for the link. I usually refer to the sticky on this site but this is a nice reference. I'm just surprised that RIM doesn't maintain something similar.
And, my apologies to jibi for semi-hijacking this thread; not my intent.
Ciao | Offline
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