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Old 12-08-2006, 07:26 AM   #1 (permalink)
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Default Wireless Sync does not work...

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Hello Everyone,

BB 8700
BES version 4.0.2.8
Cingular

I have a situation where the wireless sync does not work unless you force a Reconcile Now on messages.

I have done the following already:

1) Re-activated that BB with BES. I deleted the user entirely and went 100% from scratch.
2) Called Cingular's BB support to verify the proper settings for this to work. All of them checked out. Except for that one rep that told me that it doesn't work unless you force a reconcile. Yeah.
3) I have users where their wireless sync works flawlessly, and all of the settings match on both the BB and the BES server properties for their corresponding user account.
4) Reloaded the User.
5) Rebooted the BES machine.

After all of these, there are still some users whose Wireless Sync just will not work. Anything else I should try?

Thank you,

BBHeadache
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Old 12-08-2006, 07:34 AM   #2 (permalink)
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You will probably get more help in the BES forum.
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Old 12-08-2006, 07:39 AM   #3 (permalink)
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If you look on the BB - in the Messages / Options section - is Wireless Reconcile set to "On"?
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Old 12-08-2006, 07:46 AM   #4 (permalink)
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Quote:
Originally Posted by NJBlackBerry
If you look on the BB - in the Messages / Options section - is Wireless Reconcile set to "On"?
Yes it is.
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Old 12-08-2006, 07:46 AM   #5 (permalink)
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Quote:
Originally Posted by tbdiscovery
You will probably get more help in the BES forum.
Thank you, I saw the forum after posting here.
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Old 12-08-2006, 08:25 AM   #6 (permalink)
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Can an admin delete this thread? Dont' want to double post, I'm reposting this in the BES forum.

Thanks,

BBH
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Old 12-08-2006, 09:17 AM   #7 (permalink)
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Moved to the BES Admin Corner section.

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