Originally Posted by CanuckBB
A lot of people on this site are professional admins, we get defensive when a new user comes in and asks how to do something when IT won't help/do it for them.
I understand and agree with your position, but for those of us who have been using Blackberry for a long time and have to deal with some admins that are unmotivated and only allow the real goodies to work on their units and their close friends' units, it is frustrating. General rules aside, when you seek assistance from an admin in many medium-sized corps, you never know what you will get. If they are in a good mood, then they hook you up. If not, then you will have consistent trouble with the network or device.
As blackberry users who make handhelds a lifestyle, this process can be totally frustrating. For those admins that are fair and really give a damn, thank you again and again.