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Old 12-10-2006, 07:31 AM   #1 (permalink)
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Question PINning outside a BES

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My girlfriend works for a large not-for-profit organization.

She has been given a corporate Bell Mobility BB7250, but she is having problems sending PIN's to people outside her BES. She can send and receive PIN's within her company BES without a problem.

She suggested to her IT person that they probably have set a policy to restrict peer-to-peer messaging outside the corporation via encryptation. He steadfastly maintains that this is not the case and that sending PINS outside the BES is not restricted.

Either he is wrong or there is another problem.

Here's what happens:

1. She can send or receive PINS with anyone on her corporate BES without a problem;
2. She can receive PINS from anyone in or out of the corporation without problem;
3. When she sends a PIN to someone outside her BES, the PIN is sent but then quickly vanishes from the screen and no record of it having been sent remains. The sender get a message that flashes on the screen: "Decryptation error, please generate a new key." This message also quickly vanishes.
4. It doesn't matter whether the receiver is on a BES or not. She has tried to communicate with several people both on Bell and Rogers systems (BES and non-BES) and all fail.
5. She can send emails, SMS's, and IM messages to anyone inside or outside her organisation.
6. Other BB users within the organization have the same problem, so it's not confined to her hardware.

Any suggestions would be greatly appreciated.

Last edited by roofus : 12-11-2006 at 07:56 AM. Reason: spelling
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Old 12-10-2006, 10:37 AM   #2 (permalink)
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PINS go through the BlackBerry network and not the BES server - - so, there shouldn't be any issue PINning between BlackBerry A on the BES and BlackBerry B which might be a device on, say, the Sprint network under a personal account. I would give you more information from RIM on this, but my wife and I are ready to walk out the door for a day trip...

Maybe the way she is going about it isn't quite right? I know there is a method to use the address book to search for PINs on the same BES server.

I'll check back later -

Rob
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Old 12-10-2006, 04:24 PM   #3 (permalink)
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Thanks . . .I look forward to your comments
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Old 12-10-2006, 08:30 PM   #4 (permalink)
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on the BES peer to peer encryption is on, i believe this stops the PIN messages from being sent to anyone outside BES.
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Old 12-11-2006, 07:57 AM   #5 (permalink)
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That's what I thought, but her IT guy says no. I was wondering if there could be another source for the problem?
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Old 12-11-2006, 09:03 AM   #6 (permalink)
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I'm finding it somewhat difficult to find specific information flows for PIN/Peer to Peer messaging on BlackBerry's support site.

Here is some generic information from the discoverblackberry site, however.

Quote:
PIN Messaging

Sending private emails only between BlackBerry devices. A BlackBerry PIN is a special address code similar to a postal code or phone number for sending emails only to other BlackBerry device users. This is not compatible with phone numbers, email addresses or SMS (text messaging). It is an entirely different kind of an address. Not every BlackBerry user needs to use PIN messaging, but the feature is considered a valuable feature, especially for security purposes.

P2P* (Pin-to-Pin or Peer-to-Peer)
The BlackBerry service allows messages to be sent directly between handhelds using PINs. It provides backup when email is down and private mail routing around a BlackBerry Enterprise Server. This feature can be disabled by companies for security purposes.

*P2P messages are not forwarded to the userxxx8217;s desktop mailbox and are not encrypted.
The only way the sysadmin could affect PIN messaging is if he has disabled it completely via the BES policies (with exception to the peer-to-peer encryption policy which I don't know too much about its implications, but this sounds very possible as to the cause of the problem), and that would remove the option to PIN, not limit it...can you tell us her process exactly?

Something else to try is to install BlackBerry Messenger, since this is just a different way to PIN message another user (friendlier).

Let us know how it goes...

Rob
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Last edited by qc_metal : 12-11-2006 at 09:10 AM.
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Old 12-11-2006, 05:47 PM   #7 (permalink)
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I negelcted to mention that Blackberry Messaging does not work either. It behaves like the PINS
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Old 12-12-2006, 01:22 AM   #8 (permalink)
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you can just disable peer to peer under the IT policy and this would allow incomming PINS but not sending perhaps a modified version to only allow internal PINS or as the other poster mentioned encryption/peer to peer being disabled
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Old 12-12-2006, 12:14 PM   #9 (permalink)
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Default check the provisioning

Her carrier plan might not have SMS enabled, I'd check with the carrier first or if you have tsupport RIM can verify the provisioning.
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Old 12-13-2006, 01:13 AM   #10 (permalink)
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If the admin ever chose "Update Peer to Peer Encryption" then the key would be personalized for their company and the behavior above would occur. There is a way to undo it I believe but youwould have to call RIM.
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Old 12-13-2006, 06:37 AM   #11 (permalink)
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Quote:
Originally Posted by jletendre
Her carrier plan might not have SMS enabled, I'd check with the carrier first or if you have tsupport RIM can verify the provisioning.
She can SMS or email anyone. She can also communicate via IM programs with anyone.
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Old 01-25-2007, 02:04 PM   #12 (permalink)
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I'm having the same problem ever since I had my personal BB set up with the company BES. I can receive PIN messages from anyone but can only send to people on the BES in my company. As mentioned above, BB Messanger doesn't work either.

Is there a known fix to this?
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Old 01-25-2007, 04:39 PM   #13 (permalink)
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You just change the Peer to Peer encryption key back to "remove the existing"
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Old 01-25-2007, 05:02 PM   #14 (permalink)
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Quote:
Originally Posted by jletendre
Her carrier plan might not have SMS enabled, I'd check with the carrier first or if you have tsupport RIM can verify the provisioning.
Hey man...SMS is not the same as PIN to PIN. Pin to PIN uses the GPRS connection which we know works as can email etc. SMS uses the SMS channel.

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