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Old 04-01-2005, 11:57 AM   #1 (permalink)
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Post Cannot activate the RIM (or initialize the new user)

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Hi there,

This is our problem:

Blackberry Server was installed and joined to Windows domain, as well
as connected to Exchange server. We can add a user from Global Address
Book. A user has corporate email address, Redirection is enabled,
Exchange server is setup properly, but PIN field shows "zero" and
Status field shows "Initializing".
We are having problem to activate the handheld using Wireless
Enterprise Activation. Blackberry server can generate/email activation
password but the handheld cannot be activated using that info.
Also we try connecting handheld directly to USB port on BES, but cannot see the way to activate it.
What are we doing wrong. Any help/idea would be very much appreciated.
Thank you very much.
Zarko

Last edited by Zarko : 04-01-2005 at 11:59 AM.
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Old 04-02-2005, 12:12 AM   #2 (permalink)
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Zarko,

Can't help you with the wireless activation but here is the process for activating via direct connection. Sounds like you have the server setup and the users tagges as BES users. However, you don't connect eh handheld directly to the BES server. You need to connect it to a PC with the Blackberry desktop software and some sort of outlook Email program i.e. Outlook.

1. Configure Computer with profile so that user can read their Email in Outlook Email client.
2. Install Blackberry Desktop Software.
3. Connect Handheld
4. You will be prompted to generate the encryption keys and the BES server will start sending Mail.
5. You will need to go in to the BES server and right click on the newly activated user and select properties. Then go in to filters and select what file folders and what filters to apply. i.e. INBOX and all redirect all messages that are addressed "TO:" or "CC:" or however you want to set it up.

Hope that Helps!
Ray
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Old 04-02-2005, 12:27 AM   #3 (permalink)
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For the activation, you need to TS into your BES server, or work from the console. Make sure you plug the device into a USB port on the server. This can also be accomplished from a workstation with BES mgr installed on it if you have it configured properly, but that's a different discussion.

Open the BES manager.

Highlight handhelds on the left.

Find the user you want to activate, it should have only the username filled in with the rest of the info blank.

On the bottom right, click "assign handheld to user". A popup will come up showing what devices are connected. Choose the device and click 'OK'. You should then see the activation process starting on the device. About 3-5 mins later is should complete.
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Old 04-02-2005, 01:00 AM   #4 (permalink)
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As for wireless activation, its been a hassle for me lately in some cases. I have noticed, most often, when I have the handheld plugged into my desktop, it assigns service books as if I'm using Redirector (Desktop [mailbox@domain.com]) - this is without Desktop Redirector even running. I usually have to go through a nice, short 30 minute process of running dbclean.exe against my Outlook profile and security wiping the handheld (after backing up, of course). At some point, some time, if I'm lucky, I am able to activate the handheld wirelessly.

Sometimes, I have to remove myself from the server (erasing BB information from mailbox), reboot the server, readd myself to the server (clearing statistics), reboot the server again, praying that the user account is still added (for whatever reason, they seem to disappear at times or magically reappear after being removed), regenerate a new password, etc.
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Old 04-02-2005, 01:04 AM   #5 (permalink)
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Damn... I'm glad I'm on groupwise. Our activations have gone fairly flawless most of the time...


... that is if you disable all wireless sync options, activate the user, then re-enable all wireless sync options and pray a poltergeist doesn't take over the device.
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Old 04-06-2005, 02:15 PM   #6 (permalink)
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Default problem resolved

hi guys,

problem solved

I enable protocols for SQL Server:
[ go to Start - Run and type “svrnetcn”]

Enable protocols: tcp/ip and named pipes

thx
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