12-12-2006, 12:06 PM
Join Date: Jul 2005
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| | tests
What I usually do to validate where to issue is:
(drop to dos and run the BBSRPtest)
On the handheld do a pin message to the device .. you should get this back almost immediate .. this validates the noc and device are talking .. if not check the alerts from your carrier for any outages that could be impacting.
on the BES side ..
Validate the permissions, ports needed, mailbox
(drop to dos and run IEMSTest to verify it's talking to mailboxes)
Hope this helps