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Old 12-11-2006, 03:33 PM   #1 (permalink)
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Default How to test if slow push is BES or provider?

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We are having users getting emails 20 minutes later. And some are queing up emails without any being sent. I have rebooted the BES but they are still going slow.

Is there a way to test if the slowness is our BES or the provider?

Using BES 4.0

thanks in advance
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Old 12-11-2006, 04:45 PM   #2 (permalink)
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Exchange, Domino, GroupWise?
Get us the full version of BES.
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Old 12-12-2006, 08:11 AM   #3 (permalink)
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Sorry.

Using exchange 2k3. BES 4.0.

T-mobile is the provider I am worried about. However we do have users on Orange, and Bell Mobility and they dont seem to be having issues.

thanks in advance
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Old 12-12-2006, 10:10 AM   #4 (permalink)
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Well given that the BES connects to a RIM relay (the SRP bit) and then from there to the networks, then it could be the network being slow or issues with the connection between RIM and the network.

If you fire of test emails to a small no of users on each of the 3 networks and the ones going to t-mob are obviously delayed then I'd open a ticket with that carrier...
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Old 12-12-2006, 12:06 PM   #5 (permalink)
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What I usually do to validate where to issue is:

(drop to dos and run the BBSRPtest)

On the handheld do a pin message to the device .. you should get this back almost immediate .. this validates the noc and device are talking .. if not check the alerts from your carrier for any outages that could be impacting.

on the BES side ..

Validate the permissions, ports needed, mailbox

(drop to dos and run IEMSTest to verify it's talking to mailboxes)

Hope this helps
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