12-14-2006, 05:48 AM
Thumbs Must Hurt
Join Date: Mar 2006
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I went through the same hoop-jumping for the first BlueTooth keyboard that I set up in our organization. The only way to tell if it works is to have it tested from the user's Blackberry.
As mahoward indicated, it is necessary to create a software configuration for the BlueTooth keyboard, apply an Application Control Policy with Event Injection set to Allowed to the software configuration, and then apply it to the user's BES account.
On the user side, your colleague is correct that the BlueTooth service is disabled by default. The logic behind this is that BlueTooth enabling puts wear on the battery life, so it only should be enabled for users that require it, and again, to extend battery life, ideally they should only enable the BT service when they require use of their BlueTooth devices.
The user can enable BlueTooth from the menu under Options=>BlueTooth. Once the service is enabled, they'll need to run the menu's Add Device command to pair the device to their Blackberry. At that stage, all of your hard work on the server side should pay off for them, and they should have use of the keyboard.