Hi,

This may be more appropriate in the Blutooth section, but I believe it relates to BES settings as well, so I put it here:

I have been asked to connect an I-Tech bluetooth keyboard to a blackberry 8707 as well as a pearl at a site where BES 4.1 has been setup. I have followed instructions for setting up the software profile, as well as setting the IT profile to allow pairing, yet the connected devices are only able to see headset and handsfree in the list of services, and don't detect the keyboard.

I have tested whether my changes worked or not by disabling the bluetooth altogether on the BES, and that successfully propogates to the devices, but the settings to allow devices other than headset and handsfree do not seem to cut across.

I have spent a few hours on this, so now I have to resort to asking for assistance. Hopefully there is an obvious setting someone can suggest to help me out.

Thanks in advance
Martin

You need to setup a software config with the keyboard driver, then allow a software policy to enable event injection. Do some searching on event injection and you should find what you need.

Thanks for the reply mahoward, I had setup the software policy, but I'm am not too sure if it works correctly (I have never done this before). I set it up and added the driver from the website, applied it to the appropriate users device, and checked it was applied successfully.

What affects the services listed in Bluetooth on the device? It seems that is the problem area. Also, one of my colleagues hinted that the services are not availble by design, which I find hard to believe.

I went through the same hoop-jumping for the first BlueTooth keyboard that I set up in our organization. The only way to tell if it works is to have it tested from the user's Blackberry.

As mahoward indicated, it is necessary to create a software configuration for the BlueTooth keyboard, apply an Application Control Policy with Event Injection set to Allowed to the software configuration, and then apply it to the user's BES account.

On the user side, your colleague is correct that the BlueTooth service is disabled by default. The logic behind this is that BlueTooth enabling puts wear on the battery life, so it only should be enabled for users that require it, and again, to extend battery life, ideally they should only enable the BT service when they require use of their BlueTooth devices.

The user can enable BlueTooth from the menu under Options=>BlueTooth. Once the service is enabled, they'll need to run the menu's Add Device command to pair the device to their Blackberry. At that stage, all of your hard work on the server side should pay off for them, and they should have use of the keyboard.