BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 04-01-2005, 03:21 PM   #1 (permalink)
Thumbs Must Hurt
 
Join Date: Mar 2005
Model: 7520
Carrier: Nextel
Posts: 75
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Blackberry Manager via Citrix

Please Login to Remove!

Anyone successfully utilized BlackBerry Manager via Citrix?

I can run BlackBerry Manager on my own PC (using SQL authentication) so I don't have to run it on the server. However, I want to pass this task on to another team which uses Citrix/Terminal Services.

I installed Blackberry Manager on the Citrix server, the setup works and the test connection is successful. However, the Manager doesn't launch.
Offline  
Old 04-04-2005, 06:35 PM   #2 (permalink)
Nde
Knows Where the Search Button Is
 
Join Date: Jan 2005
Model: BBC
Carrier: TMobile
Posts: 41
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Works fine here. Got 20 Admins running it (not at the same time). Maybe 2 max concurrent.
Offline  
Old 04-06-2005, 06:16 PM   #3 (permalink)
Thumbs Must Hurt
 
Join Date: Mar 2005
Model: 7520
Carrier: Nextel
Posts: 75
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by Nde
Works fine here. Got 20 Admins running it (not at the same time). Maybe 2 max concurrent.
Thanks for the feedback...at least i know it's possible now. Is there a special configuration required....or blackberry docs you found explaining the setup? (I'm not usually the one configuring the Citrix setups)

If not, I'll just hit up Blackberry support for info.

thanks,
Stuart
Offline  
Old 04-07-2005, 09:15 AM   #4 (permalink)
Talking BlackBerry Encyclopedia
 
Talldog's Avatar
 
Join Date: Jan 2005
Location: Connecticut
Model: 8330
Carrier: Verizon
Posts: 213
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Do you have the software to map your USB port to the Citrix server? We use USB-IT from EOL.
__________________
Talldog
Offline  
Old 04-07-2005, 11:50 AM   #5 (permalink)
Thumbs Must Hurt
 
Join Date: Mar 2005
Model: 7520
Carrier: Nextel
Posts: 75
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by Talldog
Do you have the software to map your USB port to the Citrix server? We use USB-IT from EOL.
Hello talldog,
I'm not talking about the Blackberry Desktop Manager or the Handheld Manager...I'm referring to running "BlackBerry Manager", which is the admin tool for creating users. I wouldn't think I need USB to run that (?)

thanks,
Stuart
Offline  
Old 04-07-2005, 01:19 PM   #6 (permalink)
Talking BlackBerry Encyclopedia
 
Talldog's Avatar
 
Join Date: Jan 2005
Location: Connecticut
Model: 8330
Carrier: Verizon
Posts: 213
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Sorry, you're right. Guess I wasn't paying close enough attention.
__________________
Talldog
Offline  
Old 04-08-2005, 06:24 AM   #7 (permalink)
Thumbs Must Hurt
 
loonews's Avatar
 
Join Date: Feb 2005
Location: Memphis, TN
Model: 7280, 7290, 7250, 7100
Posts: 98
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

You say you're not the one setting up so I figure I'll ask. Is it just one citrix server or a farm? Make sure that each citrix box can connect to the database running on the bes as they may have some ports locked down or likely the citrix boxes behind a firewall. Just a few more things to look at.
__________________
------------------------------------------------
Sent from my Blackberry Handheld - The next best thing to No Vacation!
Offline  
Old 04-08-2005, 01:47 PM   #8 (permalink)
Thumbs Must Hurt
 
Join Date: Mar 2005
Model: 7520
Carrier: Nextel
Posts: 75
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by loonews
You say you're not the one setting up so I figure I'll ask. Is it just one citrix server or a farm? Make sure that each citrix box can connect to the database running on the bes as they may have some ports locked down or likely the citrix boxes behind a firewall. Just a few more things to look at.
I am able to run the BlackBerry Server Configuration tool when logged into the citrix box, and the TEST button does indeed report success communicating with the BES Server. Maybe that's not a true full test of what is required however.
Offline  
Old 04-08-2005, 02:30 PM   #9 (permalink)
Thumbs Must Hurt
 
loonews's Avatar
 
Join Date: Feb 2005
Location: Memphis, TN
Model: 7280, 7290, 7250, 7100
Posts: 98
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Ok like I say I'm reaching here, just troubleshooting as I would. Remember this is a MMC, not an actual app. Can you actually run the MMC on the citrix server and manage devices? Are the citrix servers 2003 or 2000? Here's a way out reach but RIM does have an article for the client running on citrix, I would "assume" that the minimum requirements would also apply to using the Blackberry manager, so you may want to take a look and ask your Citrix admins.

http://www.blackberry.com/knowledgec...89978&vernum=6
__________________
------------------------------------------------
Sent from my Blackberry Handheld - The next best thing to No Vacation!
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.