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Old 12-12-2006, 02:08 AM   #1 (permalink)
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Default DATA Limit on the BEs

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Pls can help me to get the below organized, I am using remote desktop blackberry application to connect to my servers at office, and every time I connect after few min it disconnect and gives me the below message. Where can I increase the data amount….please advice

The application I am using is Idokorro Mobile Desktop

"" You have reached the maximum amount of data which can be transferred by this bb device over a single connection. If you are using a bes please contact your bes administrator to increase the limit ""
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Old 12-12-2006, 02:19 AM   #2 (permalink)
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sounds like a bandwith setting within the bes would need to be adjusted,,and the bes would be dropping your connection anything under the IT profile?
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Old 12-12-2006, 02:20 AM   #3 (permalink)
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IT Policy even..
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Old 12-12-2006, 02:28 AM   #4 (permalink)
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no policies are applied
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Old 12-12-2006, 06:28 AM   #5 (permalink)
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I'll throw my 2 cents in, although I'll warn you that you might wind up getting change back from it.

Since Mobile Desktop depends on MDS, I can only assume that the "increase the data limit" refers to the MDS setting.

If you're running 4.1, then here's where it can be changed, according to the Help file:

1. In the BlackBerry Manager, in the left pane, click a BlackBerry MDS Connection Service.
2. On the Connection Service tab, click Edit Properties.
3. Click General
4. Double-click Maximum KB/Connection
5. Enter the value

I've got no idea of what the maximum recommended value is or what the possible side effects of increasing this value are, but perhaps someone else here more savvy about MDS can make a suggestion. I'd try doubling the default of 128 first and see if that helps you get rid of your error message.

As you might have seen, as a workaround Idokorro recommends decreasing the number of colors or desktop size on the application side of things to help decrease the amount of data that needs to be transmitted.

Good Luck & Cheers!

Last edited by edonin : 12-12-2006 at 06:30 AM.
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Old 12-12-2006, 08:30 AM   #6 (permalink)
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Phoenix887, edonin is right on the money for how to change this setting.

The maximum value that you can set "Maximum KB/connection" to is 1024. When using Idokorro Mobile Desktop we normally recommend that people set this to the maximum value.

We are not aware of any side effects as this does not affect the total amount of data that can be transmitted, just the amount that can be transmitted in a single connection. If you are at all concerned about this though, I would recommend contacting Research in Motion as they should have additional information.

For performance reasons the option to reduce the number of colors was removed from Mobile Desktop and 8-bit color is now always used so that is no longer an option. One other option that may help is to connect using VNC instead or RDP. Because of differences between the two protocols, VNC connections are usually not affected by this data limit as they can reconnect after the limit is reached and continue from the same spot.
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Old 09-23-2007, 06:22 PM   #7 (permalink)
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I have changed this setting and still have the error message. Once I hit the max 1024, I get the message. Any other suggestions?
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Old 09-24-2007, 09:36 AM   #8 (permalink)
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As long as you are connecting through your BlackBerry Enterprise Server you are subject to its limitations unfortunately. This may change in future versions of the BES, but that is something you will need to check with Research in Motion about.

In the short term your only other option would be to connect through a direct TCP/IP connection instead. In this case though you will lose the ability of the BES to act as a VPN to your network so you may have to open a hole in your firewall to allow your connection through to the server(s) you want to contact.
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