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Old 12-14-2006, 08:20 AM   #1 (permalink)
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Due to the Issues with GMAIL and Wireless Reconciliation that RIM has been having for the last few days, I decided it would be a good idea to restore my device to factory defaults... Everything synch-ed back EXCEPT for my emails... I get new email, but NONE of my read email (for BES... I know i wont get the GMail back) synched back to the device. Also, my SMS messages did not synch back... I ask the question, because I believe when I originally hooked up to the BES system, It originally synched my previous items.

Any help would be appreciated. I am the BES admin, but very new to the system.

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Old 12-14-2006, 10:52 AM   #2 (permalink)
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I beleive you have to be removed and re-added to the BES to pre-populate the BB
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Old 12-14-2006, 11:04 AM   #3 (permalink)
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Wirelessly posted (8703e (Verizon Wireless): BlackBerry8703e/4.1.0 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/105)

If I do that, will I lose things like call logs, and should I get back my TXT (SMS) messages?
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Old 12-14-2006, 11:45 AM   #4 (permalink)
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The BB Database stores most of this stuff for you, and some if it in your Exchange mailbox. If you remove yourself from the BES and add, it will pre-populate your e-mails, but dont count on a lot of other backup stuff to happen.

If for some reason somoene wipes their messages and wants it to prepop, i do this..

1. Backup the device completely using the Desktop Manager.
2. Remove user from BES. Leave the BB info in the mailbox.
3. Add user to BES.
4. Restore the BB from the backup, but do not sync back Contacts, Calendar, Messages, Tasks, Memos (since they sync wirelessly anyway)
5. Activate the user on the BES. The message prepop setting you have should push their messages back on there.


If you did not take a backup before you started this, you wont have your SMS messages. They are not stored in exchange.
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Old 12-14-2006, 11:55 AM   #5 (permalink)
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Thanks so much. I will keep this in mind! This has been very helpful. Slowly but surely I'm learning more about the system and I must say i really like it. Thanks everyone!

~Jake
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Old 12-14-2006, 01:08 PM   #6 (permalink)
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I tried the above, and it didnt backfill in the messages.
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Old 12-14-2006, 01:10 PM   #7 (permalink)
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Do you have your BES set up to prepopulate also?
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Old 12-14-2006, 01:11 PM   #8 (permalink)
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My guess is no... where is that option?
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Old 12-14-2006, 02:48 PM   #9 (permalink)
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Crap now i have to use my brain...

On 4.0 open BlackBerry Manager, right-click on your server his "BlackBerry Server Properties" and click on the pre-population tab.

On 4.1 open BB Manager, click on "Servers" click on your server on the right, hit "Edit Properties" click on the "Messaging" option scroll down to "Message Prepopulation" area.

I always turn "Send Headers Only" to off (false), and bump the age and count to max.
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Old 12-14-2006, 03:08 PM   #10 (permalink)
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weird... It seems that those ARE the settings on the BB Server
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Old 12-14-2006, 06:33 PM   #11 (permalink)
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Try doing my above steps but Enterprise Activating before doing the restore?
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Old 12-14-2006, 07:09 PM   #12 (permalink)
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i was just about to post the exact same question! looking forward to the answer!
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