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Old 12-15-2006, 06:40 AM   #1 (permalink)
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I've got a BES Express and three attached devices. Everything is working fine on these devices except when I delete items from the mailbox, they will appear on the device, and even when I read an item on the mailbox it still shows as unread on the device. Bi-directional synch is setup and they do apepar to be working fine, except for these two little issues.

Any ideas?
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Old 12-15-2006, 09:19 AM   #2 (permalink)
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On the device, Mail > Options > Email Reconciliation > Delete On: set it to "Mailbox and Handheld" and Wireless Reconcile to "On"

Hope that helps,
Pete
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Old 12-15-2006, 09:55 AM   #3 (permalink)
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And wait 20 minutes.... the process that sync's up deletes and read messages from your handheld/desktop runs every about 15-20 minutes, so it is not instant.
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Old 12-19-2006, 02:37 AM   #4 (permalink)
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Ok, had already got them settings configured. just deleted a number of items from my mailbox and waiting to see if they disappear fromt he device....fingers crossed.
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Old 12-19-2006, 03:22 AM   #5 (permalink)
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ok, the deleted items are still sitting in on the device and were deleted at about 7.30am GMT.....
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Old 12-19-2006, 11:59 AM   #6 (permalink)
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Go to the options on the device, go to Service Books, and delete the "Desktop [SYNC]" service book. Once it is deleted, click the wheel in and hit "UnDelete". This will force a re-enterprise activation. Try it out after this. Wait a hour after it activates to make sure too ;)
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Old 12-22-2006, 07:57 AM   #7 (permalink)
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are you saying that I will need to re-activate this on the server?
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Old 12-22-2006, 12:44 PM   #8 (permalink)
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Its not a true reactivation. Just some settings and messages.
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Old 01-08-2007, 07:58 AM   #9 (permalink)
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ok, after re-activating it on the BES it now appears to be working. thanks for all the help
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