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Old 12-15-2006, 09:36 AM   #1 (permalink)
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Question Undoing peer-to-peer encryptation

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I have a friend who works for a large not-for profit organization. They have recently given her a BB 7250 operating on the corporate BES.

The IT guys running the BES have inadvertantly encrypted peer-to-peer messaging so she can't send pins outside her domain. They are trying to undo that, but they are used to dealing with pc's and cell phones and are a novices operating a BB system.

Could any BB admin's out there give me some adivice on how the problem can be resolved? I could pass the information on to the IT guys cause they are receptive to help but clearly lost.

We are a small company and use a third party BES so I don't have the experience to help these people.

Thanks!
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Old 12-15-2006, 09:50 AM   #2 (permalink)
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In BlackBerry Manager 4.1, click on the BlackBerry Domain. Expand "Service Control and Customization" and click on "Update Peer-To-Peer Encyption Key". There is 2 option buttons, most likely the top one is set. The second one will say "Remove the existing corporate encyption key".

That should do it ;)
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Old 12-15-2006, 10:40 AM   #3 (permalink)
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Thanks very much.
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