BlackBerry Forums Support Community               
Register BlackBerry Unlock Sponsored By BlackBerryFAQ Search Today's Posts Mark Forums Read
Unlock My BlackBerry!

Go Back

BlackBerry Forums Support Community

 BlackBerry Architecture BES Admin Corner Go

Messages fail when device is not connected via USB

Closed Thread
 
LinkBack Thread Tools
Old 12-15-2006, 11:23 AM   #1 (permalink)
Knows Where the Search Button Is
 
Join Date: Jan 2006
Model: 8700c
Carrier: Cingular
Posts: 31
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Messages fail when device is not connected via USB

Please Login to Remove!
Hey guys, I have a problem with a BES server I just built out (I'm a consultant and build out quite a few of BES servers on a regular basis). First I think I may have to blame the carrier or device but I am not putting it past my own fault on the BES server.

Anyways, BES 4.1.0.38
I will add the user by the USB cable and it gets the policy and service book fine, while the device is plugged in. The very second the user unplugs the device no messages go to it and it says failed to deliver.
Offline  
Old 12-15-2006, 11:41 AM   #2 (permalink)
CrackBerry Addict
 
Andi's Avatar
 
Join Date: May 2005
Location: Chicago
Model: 9700
OS: 6.0.0.448
Carrier: T-Mobile
Posts: 549
Post Thanks: 0
Thanked 4 Times in 4 Posts
Default
Connected via usb to Desktop manager? Maybe installed for redirector instead of BES?
Offline  
Old 12-15-2006, 11:54 AM   #3 (permalink)
Flying Moderator
 
John Clark's Avatar
 
Join Date: Jun 2005
Model: Z10
OS: 10.0.10.x
PIN: s & needles
Carrier: T-Mobile US
Posts: 34,607
Post Thanks: 1
Thanked 65 Times in 55 Posts
Default
That sounds like a service book problem. Options >Security Settings >wipe handheld and then add again. I had this very problem once after restoring a user's data to a new device from a backup then trying to plug in and activate via USB. Fix was to wipe the handheld first then re activate. When we did it we did an OTA activation the second time and it worked just fine.
Offline  
Old 12-15-2006, 12:08 PM   #4 (permalink)
Knows Where the Search Button Is
 
Join Date: Jan 2006
Model: 8700c
Carrier: Cingular
Posts: 31
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default
Quote:
Originally Posted by Andi
Connected via usb to Desktop manager? Maybe installed for redirector instead of BES?

No, connected via USB to server (Desktop manager is loaded no where yet).
Offline  
Old 12-15-2006, 12:09 PM   #5 (permalink)
Knows Where the Search Button Is
 
Join Date: Jan 2006
Model: 8700c
Carrier: Cingular
Posts: 31
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default
Quote:
Originally Posted by John Clark
That sounds like a service book problem. Options >Security Settings >wipe handheld and then add again. I had this very problem once after restoring a user's data to a new device from a backup then trying to plug in and activate via USB. Fix was to wipe the handheld first then re activate. When we did it we did an OTA activation the second time and it worked just fine.

I did that via USB. I didn't try an OTA activation, I really shouldnt have to. But that is an idea.


Any other thoughts? By the way, it is with cingular.
Offline  
Old 12-15-2006, 12:59 PM   #6 (permalink)
Knows Where the Search Button Is
 
Join Date: Dec 2005
Model: 7250
Carrier: Verizon
Posts: 46
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default
Checklist:

1) Device: Messages > Options > Wireless Reconcile = On

2) Server: BlackBerry Manager > User > Properties > Redirection > Redirect Incoming Messages to User's Handheld = On

3) Server: BlackBerry Manager > User > Properties > PIM Synch > Wireless Synchronization Enable for this user = On

Is this for one user only, or multiple? If for multiple, are all the BES services running? Check "Services" in Windows to confirm.

Hope this helps,
Pete
Offline  
Old 12-15-2006, 01:37 PM   #7 (permalink)
Thumbs Must Hurt
 
Join Date: Aug 2006
Model: 8100
Carrier: T-Mobile
Posts: 111
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default
Also, go to the security options on the handheld. Inside of it, (where you change your password) scroll down to the bottom. See if the Desktop "Services" are there.. it should have your SRP identifier in brackets.
__________________
"I take off my robe and wizard hat...."
Offline  
Old 12-18-2006, 01:16 PM   #8 (permalink)
Knows Where the Search Button Is
 
Join Date: Jan 2006
Model: 8700c
Carrier: Cingular
Posts: 31
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default
Quote:
Originally Posted by PeterJS
Checklist:

1) Device: Messages > Options > Wireless Reconcile = On

2) Server: BlackBerry Manager > User > Properties > Redirection > Redirect Incoming Messages to User's Handheld = On

3) Server: BlackBerry Manager > User > Properties > PIM Synch > Wireless Synchronization Enable for this user = On

Is this for one user only, or multiple? If for multiple, are all the BES services running? Check "Services" in Windows to confirm.

Hope this helps,
Pete
Did it all.. It was all set right but verified and still no luck.
Offline  
Old 12-18-2006, 01:16 PM   #9 (permalink)
Knows Where the Search Button Is
 
Join Date: Jan 2006
Model: 8700c
Carrier: Cingular
Posts: 31
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default
Quote:
Originally Posted by Logvin
Also, go to the security options on the handheld. Inside of it, (where you change your password) scroll down to the bottom. See if the Desktop "Services" are there.. it should have your SRP identifier in brackets.
It's there, still no luck.
Offline  
Old 12-18-2006, 02:00 PM   #10 (permalink)
Knows Where the Search Button Is
 
Join Date: Jan 2006
Model: 8700c
Carrier: Cingular
Posts: 31
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default
Removed
Offline  
Old 12-18-2006, 02:01 PM   #11 (permalink)
Knows Where the Search Button Is
 
Join Date: Jan 2006
Model: 8700c
Carrier: Cingular
Posts: 31
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default
I got it. It was on Cingular's end... The data plan was messed up and not allowing for BES traffic.
Offline  
Closed Thread

« BES and NOC running cost | Problems upgrading Hardware »

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright © 2004-2013 BlackBerryFAQ.com, BlackBerryForums.com.
The names RIM © and BlackBerry © are registered Trademarks of Research In Motion Limited.

Contact Us - BlackBerryForums.com - Archive - Top