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Old 12-16-2006, 06:30 PM   #1 (permalink)
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We have an existing BES that was running out of disk space so i built another server to move it to. After installing Enterprise server 4.1 on the new hardware it rebooted. when it came back up and i finished the installation i didn't realize it would cause the old one to stop working. Now i don't have any working server.

would it be easier and is it possible to export the config and users from the old server to the new?

If not, is there a way to get the old server to work again and stop the error invalid SRP Key or ID?
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Old 12-17-2006, 03:06 AM   #2 (permalink)
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It depends.

If you used the same BES database, then the best bet is the move.

If this new server is just brand new and just uses the same keys.. simply disable the services on the new box, call up RIM, and make sure your SRP isnt locked up due to 2 servers using it at once ;)

Oh, and restart the services (or reboot) the old server once you have the new server's services stopped.
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Old 12-17-2006, 04:05 AM   #3 (permalink)
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tboyes, if you are using the same SRP ID and auth key AND if you old BES was not stopped and you started your new server, then too bad... your SRP ID is disabled. You need to contact RIM for help. If you do not have TSupport contract with RIM, then give a call to your wireless service provider.
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Old 12-17-2006, 04:21 PM   #4 (permalink)
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Unfortunately i don't have TSupport and my service provider's Tech support is closed till Monday.

Thanks for the reply!!

Does anyone know if there is a way to export the config and move to another. Will the users need to do another enterprise activation?
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Old 12-17-2006, 08:12 PM   #5 (permalink)
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Hey tboyes, see RIM's articles:

If you're using Exchange BES, use this article:
KB10278 - Perform a Knife-Edge Cutover of BlackBerry Enterprise Server 4.0 and 4.1

If you're using Domino BES, use this article:
KB-04261 - How To - Perform a cutover to another BlackBerry Enterprise Server

For such cutovers, users will not need to re-activate their Blackberry as the database that holds whatever "keys" for them to work and the server's and user's data are still the same and untouched. Re-activation is only necessary if you move users between BES servers not using the same configuration database.

RIM Support Tech Knowledge Center is many good resources, I would encourage you to search in it. Good luck!
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Old 12-18-2006, 03:56 PM   #6 (permalink)
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You guys are awsome! Thanks for the help!
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