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Old 12-21-2006, 11:17 AM   #1 (permalink)
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Question Address book issues

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I'm running BES 4.12 w/ Groupwise (6.57 client on the server & 7.01 backend). I've been seeing some issues since upgrading to 4.1 sp2 w/ address books no syncing the way they should. The sync's spotty. either it will not sync at all or it will only sync certain contacts. I've tested creating new books w/ new entries, clearing the PIM backup data, etc, but run into the same issues. I do see one thing in the event logs on the box, "GWXMLData::ParseGWPIM (Contact) UNKNOWN XML Tag (PIN)". I've cleared the PIN field from the PIM field mappings, but still see the error.
Anyone?
Anyone?

thanks!
Brotherabbit
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Old 12-27-2006, 12:27 PM   #2 (permalink)
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Default Another tidbit

i've found that i'm able to get the addy books to sync in a way. if i clear the local database and re-enable the wireless sync option addresses are pulled back down. the addresses that do get pulled back down appear to be from the PIM backup. I've tried clearing the PIM backup data but subsequent syncs only bring down the same, old info. I deleted/recreated the user account on the BES and re-activated. this got me up-to-date data, but only once. since then the address book no longer syncs.

stumped.
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Old 01-01-2007, 05:52 PM   #3 (permalink)
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We have the exact same setup as you, and I've noticed address books not syncing too.

What I do to resolve it is to :
- get the user to create a new address book, and then
- copy all the older addresses to the new book.
- Get them to delete the original book, to prevent confusion.
- On the BES update the association to the new address book.
Wait 4 hours and it is usually good.
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Old 01-03-2007, 10:47 AM   #4 (permalink)
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thanks! Unfortunately that's about all i've managed to figure out as well. could be worse I guess. I'm glad to hear someone else is running into this. there's got to be more of us out there...
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