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Old 04-04-2005, 12:43 PM   #1 (permalink)
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Default A Number of Blackberry Issues

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Configuration:

BES 4.0 - HF1 and HF2
Windows 2000 SP3
Exchange 5.5 on Windows NT4 Infrastructure
Moving to W2K3 in a couple of months.

Number of BES issues:

1. Selecting user properties in Blackberry Manager crashes entire application - No known fix yet - RIM believe it's to do with IT Policies or the SQL Configuration Database.

2. Since applying HF2, certain policies not taking effect properly such as Maximum Password Retries being set to 3 but kills the device at the 2nd attempt.

3. A large number of Event Viewer error messages ranging from ODBC Dropped Connections to Userdump.exe not being found in the system folder. Also lots of SRPTD errors too. Still awaiting determination from RIM

4. Takes 4 hours or more to wirelessly provision a handheld with a custom policy whereby it can take up to 15 minutes with the default policy.

5. Policies update every 5 minutes! HF1 was supposed to have fixed this issue according to RIM

6. Clear text being observed in packets that should be encrypted!

The funny thing about this is that we can still send and receive emails.....! However the RIM knowledgebase for BES 4.0 is seemingly a joke with little or no information available!

Is anyone else experiencing these issues? I want to go back to RIM to tell them to get their act together!

Thanks.
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Old 04-04-2005, 02:01 PM   #2 (permalink)
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The software was just released months ago. If something was not found in beta testing, then it won't be added to the Knowledge Base, yet. They beta tested this for quite some time, with a broad range of audience, but as with any application, it will NOT be flawless out of the gate, as they cannot test everything in every scenario under every condition.

Service Pack 1 is due out anytime now (was slated for end of March). Service Pack 2 is due out in July. I will agree with you that the First Level support with RIM tends to brush things off, so this is why you ask to speak to a Second Level or Escalation support group about your concerns. As long as you can either show proof of your issues or can recreate the issues at will (and willing to do so), it should not be a problem with getting someone to look at, and possibly fix your issues (or atleast get the developers looking at the issue).
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Old 04-04-2005, 02:17 PM   #3 (permalink)
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Thanks Jibi - Having discussion with RIM this coming week. According to several RIM sources they say the Service Pack is imminent but cannot be more specific with the date.
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