04-04-2005, 01:01 PM
Join Date: Oct 2004
Location: Jibi's Secret Place
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The software was just released months ago. If something was not found in beta testing, then it won't be added to the Knowledge Base, yet. They beta tested this for quite some time, with a broad range of audience, but as with any application, it will NOT be flawless out of the gate, as they cannot test everything in every scenario under every condition.
Service Pack 1 is due out anytime now (was slated for end of March). Service Pack 2 is due out in July. I will agree with you that the First Level support with RIM tends to brush things off, so this is why you ask to speak to a Second Level or Escalation support group about your concerns. As long as you can either show proof of your issues or can recreate the issues at will (and willing to do so), it should not be a problem with getting someone to look at, and possibly fix your issues (or atleast get the developers looking at the issue).
In the beginning the Universe was created. This has made a lot of people very angry and is widely regarded as a bad move.