BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 04-04-2005, 02:17 PM   #1 (permalink)
Thumbs Must Hurt
 
Join Date: Apr 2005
Location: St. Louis
Model: 7750
Posts: 66
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Wireless synchronization - how often does it occur?

Please Login to Remove!

Just starting deployment of Blackberry devices at my company.
BES 4.0
Handhelds upgraded to 4.0
Exchange 2k, end users are Outlook 2k2
Not using desktop software - 100% wireless.


I've looked high and low and can't find the answer to this question:
How often does the BES and handheld reconcile/synch with each other?

My problem: I receive an e-mail on handheld. I read e-mail on handheld. I go to Outlook, message is still unread. I know you can force reconcilliation by using the "reconcile now" option on the handheld, but doesn't the handheld and BES reconcile in the background, too? If so, how often does it do that? Can I control how often it reconciles? Handhelds and BES (& Exchange) are all talking fine wirelessly, but the reconcilliation is not working as seamlessly as I'd hoped. Is there some settings on the BES or IT Policies I need to turn on in order for this to be seamless between the handhelds and Outlook? Users are complaining that the units are not synching properly and in every instance it is this same issue.

Thanks,
-Brian
Offline  
Old 04-04-2005, 02:19 PM   #2 (permalink)
BBF Veteran User
 
Join Date: Aug 2004
Location: Hotwiring another Cessna
Model: OU812
Carrier: Nintendo
Posts: 3,492
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

for read/deleted, calendar, tasks, etc... it's every 20 mins I believe.

Address books reconcile every 4hrs unless forced
Offline  
Old 04-04-2005, 02:38 PM   #3 (permalink)
Thumbs Must Hurt
 
Join Date: Apr 2005
Location: St. Louis
Model: 7750
Posts: 66
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Thanks for info. Is there anyway to change/modify those times? Maybe within the BES somewhere?
Offline  
Old 04-04-2005, 02:49 PM   #4 (permalink)
BlackBerry God
 
jibi's Avatar
 
Join Date: Oct 2004
Location: Jibi's Secret Place
Model: 8900
OS: 4.6.1.174
Carrier: AT&T
Posts: 11,310
Post Thanks: 0
Thanked 1 Time in 1 Post
Default

I believe its actually part of the code, so there is no method by which you can change the time. The time is 20 minutes for the scanning, so for some messages, it could reconcile the status in 20 minutes, and for other messages, it could reconcile instantly. It just all depends on when that message came in versus when the 20 minute polling interval happens. And to add on to the confusion, I believe it does it at a different 20 minute interval for each user, depending on their activation time.

__________________
In the beginning the Universe was created. This has made a lot of people very angry and is widely regarded as a bad move.
Offline  
Old 04-05-2005, 08:14 AM   #5 (permalink)
New Member
 
Quadrifoglio's Avatar
 
Join Date: Feb 2005
Location: Belgium
Model: 7730
Posts: 6
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

This behaviour has also been discussed in this topic: reconciliation problem
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.