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Old 01-02-2007, 05:17 PM   #1 (permalink)
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Has RIM made major changes to TSupport? I have level 2 (granted, it expires at the end of Jan. until I renew.) I asked them a question on a device software issue, including my TSupport code, and they responded that I need to contact the provider as they provide tech support as the Blackberry was purchased through Verizon (true). This is the first I've heard of this.

Has anyone else had this experience?
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Old 01-03-2007, 10:56 AM   #2 (permalink)
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well RIM will support the hh code on the bb, but anything phone or sms related they will ask you to go to the carrier. I would just reply back and say that this should fall under my tsupport.
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