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01-05-2007, 03:40 AM
The best thing to do is when they send a message out that fails, get them to open up the failed message and above the subject line you will see an error message, i.e Transaction Error, Failure at Service, Service Blocked
This should point you in the right direction by searching whatever error you get on the forum. I avoid Event logs where possible, they're normally full of crap as far as BES is concerned!
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