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Old 02-22-2007, 12:41 PM   #221 (permalink)
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MUCH appreciated, everyone! Thanks for all the help!
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Old 02-22-2007, 12:54 PM   #222 (permalink)
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Can someone spread some light on these Error log entries for me? I've been getting them whenever i assign a new device to a user. Platform is BES 4.0.1 and Exchange 2000


(EFFF2710) -> {<username>} PromotePendingAttributes: Promote pending service name failed

(EFFF2710) -> {<username>} PromotePendingAttributes: Promote pending routing info failed


(EFFF2710) -> {<username>} PromotePendingAttributes: Promote pending HRT failed
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Old 02-23-2007, 10:58 AM   #223 (permalink)
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Quote:
Originally Posted by RacerGregg
Here ya go.....
RacerGregg,

Would it be possible for you to give me these screenshots in french?

I would really appreciate that! thanks!
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Old 02-23-2007, 11:12 AM   #224 (permalink)
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Quote:
Originally Posted by urjuk
RacerGregg,

Would it be possible for you to give me these screenshots in french?
I would really appreciate that! thanks!
Mon Blackberry ne parle pas français. Désolé.
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Old 02-23-2007, 11:17 AM   #225 (permalink)
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All-

I currently have a ticket open w/ T-support because a number of guinea pigs (err..devices) in both my test and prod environments are only reporting back to the BES that they have received the patcher application OTA but not that they have actually been patched. The devices themselves report having successfully been patched but that data apparently isn't being written back to the SQL DB.

RIM says they have had many other reports of this and that they are investigating. I'm am not rolling the patch out in production until I'm convinced that they're not going to roll out an updated patch.
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Old 02-23-2007, 12:13 PM   #226 (permalink)
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Quote:
Originally Posted by RacerGregg
Mon Blackberry ne parle pas français. Désolé.
Can you help me? How would I go about taking snapshots of a french device??
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Old 02-23-2007, 01:50 PM   #227 (permalink)
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BlackBerry Screenshot Utility
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Old 02-23-2007, 04:55 PM   #228 (permalink)
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On those users "clear wireless backup data" wait a couple hours, re-run the dstquery tool.

"I currently have a ticket open w/ T-support because a number of guinea pigs (err..devices) in both my test and prod environments are only reporting back to the BES that they have received the patcher application OTA but not that they have actually been patched. The devices themselves report having successfully been patched but that data apparently isn't being written back to the SQL DB.

RIM says they have had many other reports of this and that they are investigating. I'm am not rolling the patch out in production until I'm convinced that "

Last edited by mendes9 : 02-23-2007 at 04:58 PM.
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Old 02-23-2007, 05:15 PM   #229 (permalink)
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Quote:
Originally Posted by mendes9
On those users "clear wireless backup data" wait a couple hours, re-run the dstquery tool.
Well, from some of the other threads here it appears that that is not a guraranteed fix. Besides that, my testing has shown over 95% of the devices have had this issue. I'm not sure I'm read to do this across many servers and thousands of users when I roll this out corporate wide. I'm not exactly ready to see what happens when the servers try to rebuild this info in a decent-sized environment.

I'll wait for RIM. We pay for T-Support for cases just like this.
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Old 02-23-2007, 05:21 PM   #230 (permalink)
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I hear you.. I have a couple thousand myself.. well see..
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Old 02-26-2007, 11:00 AM   #231 (permalink)
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Default New Patchmanager Coming Out Today

Just got off the phone with RIM support, they told me a new patchmanager will be released today or tomorrow morning...

This is SOOOOO SAD!
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Old 02-27-2007, 05:45 AM   #232 (permalink)
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It's released. I will start testing again this morning.... uggh!
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Old 02-27-2007, 08:56 AM   #233 (permalink)
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Quote:
Originally Posted by ts937km
It's released. I will start testing again this morning.... uggh!
Anyone have an idea what are the differences between DSt patches?
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Old 02-27-2007, 09:16 AM   #234 (permalink)
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Quote:
Originally Posted by urjuk
Anyone have an idea what are the differences between DSt patches?
Never mind found it....
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Old 02-27-2007, 09:56 AM   #235 (permalink)
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What different patches?

And,
We updated our fleet and only two of our 8700's are giving us problems. For some reason every appointment after April 1st is off by an hour. What do yall think?
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Old 02-27-2007, 10:41 AM   #236 (permalink)
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Quote:
Originally Posted by vhato
What different patches?

My bad. I meant "Patch Manager", and the differences are idicated in a pdf doc included in the .zip download.

Last edited by urjuk : 02-27-2007 at 12:24 PM.
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Old 02-27-2007, 11:54 AM   #237 (permalink)
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Quote:
Originally Posted by vhato
What different patches?

And,
We updated our fleet and only two of our 8700's are giving us problems. For some reason every appointment after April 1st is off by an hour. What do yall think?
Sounds like all the pther patches aren't done yet (server OS, desktop OS, Exch CDO, BES CDO, cal re-base) but I wouldn't have thought you would have done them all yet anyway. Once all the other patches are done, you shouldn't see the 1 hour dif on the BB. If you have done them all, I guess you have found a new feature :->
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