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Old 04-07-2005, 08:31 AM   #1 (permalink)
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Talking Blackberry Manager - MMC Snap-In Walkthrough

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Well after about 2 weeks of struggle, i've finally gotten blackberry enterprise manager in my default administration console. I will detail the steps as thoroughly as possible below.

It's a bit lengthy, but effective - and you only need to do it once then you are setup for remote management.

BES Specifications
BES - 4.0 For Exchange (No HF's at time of console addition)
Exchange - 5.5/2003 - Mixed Environment

Client PC Specifications (The PC I do work on a daily basis)
Windowx XP SP 2
p3 - 900
512 MB Ram


1.) Create a database user in your BES database (normally 'BESMgmt') with the same permissions as the dbo account (normally the bes service account)

*Note* The account that you create here, must be the one that will be launching the console (For Instance: We do all our administration using the 'run as' command and a seperate admin account from the account we actually log onto.)

So I added the user 'Domain\Domain Admins' (As my administration account is in the domain admins group, along with my colleagues) While i will be logging into my PC with the account: 'Domain\my name'

1.) Log into your client PC as your BES Service Account (For these proccedures "Domain\BesAdmin") (Note: You will -not- need to log onto this account to admin, just to create a data link to the sql database)
2.) Create a System DSN ODBC Data Source
a.) Name - This is your data source name (We used the Exchange server)
b.) Description - Duh.
c.) Server - This is your SQL server that contains the BES database
3.) Choose your Authentication Windows/SQL (We use windows)
4.) Change the Default database to your bes database (Usually 'BESMgmt')
5.) Choose logging options
6.) Finish
7.) Log Out of the BES Service Account

1.) Log into your client PC with whatever account you added to the BES database (ideally this is your normal admin account)
2.) Run your BES 4.0 Installation software
3.) Choose to install just the Blackberry Manager
4.) After installation runs, you will be prompted for configuration
5.) Complete all standard information (SQL Server, BES Database, ETC)
6.) At this point the installation finished for me, and at that point i had not been prompted for any mapi information.
7.) Goto Start>Programs>Blackberry Enterprise Server>Edit MAPI Profile
8.) Put in the BES Server account name and exchange server that the Service account's information store is on
9.) To check that this all is working, goto Start>Programs>Blackberry Enterprise Server> Blackberry Enterprise manager
10.) If this launches, and the server has a green light and you can refresh the user list - you are all set.
11.) Run your MMC console, add the 'Blackberry Manager' Snap-In
12.) You will be prompted for a mapi profile, (sometimes twice) select your bes admin mapi profile and voila.

Any feedback would be appreciated, i will update this post as i go along (With adding Hotfixes, service packs, errors, etc)

If any of the admin's wish to sticky this it'd be easier to keep current.

Hope this helps.


Last edited by exiled : 04-07-2005 at 11:55 AM. Reason: Clarification
Old 04-14-2005, 09:40 AM   #2 (permalink)
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Does this work if you use the Domino version?
Old 04-14-2005, 09:54 AM   #3 (permalink)
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no. just change the settings to adjust for AD and Exchange.

As far as this being "new" information, its outlined in the BES 4.0 PDF files under the management installation configuration (i.e-you want to have just the management console installed on your local PC or a shared workstation that doesn't use the full-permissioned BES admin account).
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