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Old 01-25-2007, 02:21 PM   #1 (permalink)
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Unhappy Policy Service Terminating

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Hoping that I am not the only one having this problem and someone can help me out. I have a Windows 2003 SP1 server Running BES 4.0 SP5a and I am experiencing an issue where the Policy Service will all of a sudden terminate, and then will restart once again. Originally I thought it had to do with there being two different versions of CDO.DLL on the server, and the older one being registered, however after changing that, I am still having the same problem.

Also, the memory utilization on the ITPolicyServer.exe process will start taking in memory and not let go of it. At times, it will be utilizing up to 1.8 gb of memory.

Any help on this is greatly appreciated.
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Old 03-30-2007, 06:44 AM   #2 (permalink)
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I am having the same exack problem in my environment. Windows 2k3 SP2, BES 4.0 SP5a, Exchange 2k3. I have been working with RIM on this for 3 months now and we have not been able to find out a reason as to why this is happening. Another friend of mine, a BB admin on another network in my org, is having the same problem too. The latest attempt to resolve was to fix the CDO.dll registration which you outlined above. The same exact things you are experiencing is what i am experiencing as well, itadminserver.exe goes up to 1.8 gigs of memory at times and does not release it, or the BB agents hog up all the memory. I wish i had a fix to tell you about. RIM and I are continuing to work the issue, our next step is to do an exhaustive look at the itadminserver.exe process to see why it is behaving this way. i will post here again with new information. as well, please update the post yourself if you find anything! Thanks!
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Old 05-15-2007, 09:56 AM   #3 (permalink)
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Default same problem with Policy service

Hi, I would like to register that we are having exactly the same problem with this ITAdminserver.exe getting up to 1.8 GB memory usage then getting Exception code: C00000FD STACK_OVERFLOW and tanking / restarting and leaking its memory again!

the frustrating thing is that this only started happening to us recently, from November through to April we have not seen these issues on our BES

(BES 4.1.2 for MDS Applications on win 2003 server etc)

so if anyone out there knows whats up please let me know

thanks

alex
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Old 05-15-2007, 10:05 AM   #4 (permalink)
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Hopefully a moderator can move this thread to the BES Admin forum, otherwise you may consider posting a new topic there.
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Old 05-15-2007, 11:44 AM   #5 (permalink)
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***moving to BES Admin Forum***
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