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Old 01-31-2007, 09:41 AM   #1 (permalink)
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Default BES Upgrade Scenario

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Hi all. Posted this on Pinstack,but there seems to be more activity here. And I want to be sure I get as much documentation from as many sources possible before we come up with procedures/timeframe.

So here's my situation:
We're running BES 4.0.3 with Domino 6 on an old P3 XEON box with WinServ2k3 patched and updated. AV=SAV10. Also running Commontime mNotes for our Palm & Windows device folks who won't wake up and smell the Blackberrys cookin'. (200+ BBs vs 34 Palm/Windows devices)
The BES database is an MSDE instance while mNotes is SQL.
RIM has announced that TSupport for Server 4.0 will end 12/31/07. Therefore, we are going to upgrade to 4.1 SPx HFx (whatever it's up to by then).
Other issues:
We want to load WinServ2k3 on a brand, new box and load BES 4.1 on there and have the database SQL instead of MSDE.
What would be the easiest way to convert the MSDE database (BESMgmt) from the 4.0 server to SQL on the new server?
How can we make the switchover with minimal break in service for our users?
Can BESMgmt as SQL coexist with the mNotes database on the same box?
Anybody else go through this scenario? Got procedures?
I've got the upgrade guild d/l andI've been reading through it. But sometimes, its better to hear it in plain English than in a technical manual.
I tried to ask during the webinar on 1/24/07, but the server was overloaded and nothing got accomplished.
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Replies suggested previously:
{URLS haxxored by a Go-Bot}

Blackberry Tech Support
Move the BlackBerry Configuration Database to another SQL Server
Doc ID : KB05041

Knife Edge Cutover Guide for 4.0 and 4.1
Doc ID : KB10278

Checklist for upgrading from 4.0 to 4.1
Doc ID : KB05217

Disaster Recovery Guide
*Big PDF file

How To - Move the BESMgmt database from MSDE/SQL to a SQL server
Stop the Blackberry Enterprise Server service.
Close the BlackBerry Enterprise Server Management Console.
1. Back up the BESMgmt.mdf database:
1. Open a command prompt and change directory to C:\ > MSSQL7 > binn.
2. Type osql –U sa –P sa_password (enter the sa password) and press Enter.
2. Type the following at the numerical prompts:
1. 1> BACKUP DATABASE BESMgmt TO DISK = 'C:\backup\backup.bak' and press Enter.
NOTE: C:\backup\backup.bak is the full path to an existing folder. Backup.bak is the back up file name.
2. 2> go and press Enter.
3. 1> quit and press Enter.

3. Stop the Structured Query Language (SQL) service:
1. Start > Programs > MSDE > Service Manager > Stop.

4. Go to C:\ > MSSQL7 > Data.
5. Copy the BESMgmt.mdf and BESMgmtlog.ldf files and place them in another location on the same drive.
6. Start the SQL service:
1. Start > Programs > MSDE > Service Manager > Start/Continue.

7. Open a command prompt and change directory to C:\ > MSSQL7 > binn.
8. Type osql –E and press Enter.
9. Type the following at the numerical prompts:
1. 1> drop database BESMgmt and press Enter.
2. 2 >go and press Enter.

NOTE: This will drop and delete the BESMgmt.mdf and BESMgmtlog.ldf database files from the C:\MSSQL7|Data directory.
3. 1> exit and press Enter.

10. Copy the BESMgmt.mdf and BESMgmtlog.ldf from the C:\ > MSSQL7 > Data directory on the BlackBerry Enterprise Server to the SQL 2000 server.
11. On the SQL 2000 server, open the SQL Server Enterprise Manager.
12. Go to the Database folder.
13. Right-click the Database folder and click All Tasks, Attach Database. The Attach Database window appears.
14. Click on the … button.
15. Go to the location of the BESMgmt.mdf and BESMgmtlog.ldf database files that were copied from the BlackBerry Enterprise Server.
16. Select the BESMgmt.mdf file and click OK.
17. When complete a dialogue box will appear displaying the message Attaching database has completed successfully.
18. Click OK.
19. On the BlackBerry Enterprise Server open the BlackBerry Enterprise Server Management console.
20. Click OK at the Unable to open the database message.
21. Click Cancel at the Unable to get BlackBerry Server list message.
22. In the left pane of the BlackBerry Enterprise Server Management console right-click on BlackBerry Server Management.
23. Click Properties. The BlackBerry Server Management Properties window appears.
24. Click on the Database tab.
25. In the Database Server field enter the name of SQL 2000 server.
26. Click OK and OK again.
27. Close BlackBerry Enterprise Server Management Console.
28. Open the BlackBerry Enterprise Server Management Console.
29. Start BlackBerry Enterprise Server service.

NOTE: When the BlackBerry Enterprise Server service has been tested and verified to be working
correctly, the Microsoft Data Engine (MSDE) installed on the BlackBerry Enterprise Server can be
uninstalled using Add/Remove Programs.
__________________________________________________ _______________

Anybody else have an experience with mNotes interacting with BES in a SQL environment?

Looking forward to participating in the forums for quality info & conversation with my fellow BES Admin peers.
Thanks in advance for your comments.
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Old 01-31-2007, 10:40 AM   #2 (permalink)
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I would do this in 3 parts.

First, convert from MSDE to SQL while still on BES 4.0.
Second, upgrade to BES 4.1 on existing hardware.
Third, cutover to new hardware running BES 4.1.

Steps 1 & 2 are inter-changeable.
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Old 01-31-2007, 10:57 AM   #3 (permalink)
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Quote:
Originally Posted by x14
I would do this in 3 parts.

First, convert from MSDE to SQL while still on BES 4.0.
Second, upgrade to BES 4.1 on existing hardware.
Third, cutover to new hardware running BES 4.1.

Steps 1 & 2 are inter-changeable.
After doing additional research at Blackberry T-Support, I found that SQL Express instances do not run on 4.0. But MSDE can run on 4.1 /shrug
Therfore, I'll need to perform the operation in this order:
1) upgrade to BES 4.1 on existing hardware.
2) convert from MSDE to SQL on existing hardware.
3) cutover to new hardware running BES 4.1.

Thx, x14
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Old 06-20-2007, 10:12 AM   #4 (permalink)
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Default Time has arrived!

So the time has finally arrived for my upgrade from 4.0.6 to 4.1.3.
Implementing it TONIGHT (6/20/07) at 6pm EST.
Here are the steps I've got so far from research, bouncing ideas off x14 and the 4.0 to 4.1 upgrade session at WES 2007.
Please feel free to interject any comments or suggestions.

Win2k3 box (older than dust)
Domino 6.5.4
BES & Domino installed on D:\
MSDE Database named: BESMgmt1 instead of BESMgmt (long story)
Desktop folder called: BES BACKUP

notes.ini parameters (located at D:\Lotus\Domino)
Directory=D:\Lotus\Domino\Data
NotesProgram=D:\Lotus\Domino
ServerKeyFileName=SERVERNAME.id

HKEY_LOCAL_MACHINE\Software\Lotus\Domino Datapath & Path present and correct.

Items in Hand:
SRP ID
SRP Authentication Key
CALs

Items downloaded & extracted to their own desktop folders:
BES 4.1.3
BES SP3 HF2
  1. Backup D:\Lotus\Domino\Data (can just copy to the BES Backup folder on the desktop; quick and easy)
  2. Backup D:\Lotus\Domino\notes.ini (again to the BES Backup folder)
  3. Perform offline maintenance tasks
    1. Stop Domino
    2. Command prompt
    3. Browse to D:\Lotus\Domino and run nfixup
    4. Browse to D:\Lotus\Domino and run nupdall -r
    5. Browse to D:\Lotus\Domino and run ncompact -c
  4. Backup Registry HKEY_LOCAL_MACHINE\SOFTWARE\Research in Motion
  5. Backup BES Log Files D:\Program Files\Research In Motion\BlackBerry Enterprise Server\Logs to BES Backup
  6. Delete BES Log Files
  7. Run BlackBerryDbBackup.exe
    1. Command prompt; switch to tools folder from extracted software
    2. Type BlackBerryDbBackup.exe -d BESMgmt1 -f C:\Documents and Settings\ADMIN USERNAME\Desktop\BES Backup
  8. Run the setup.exe file
  9. Follow the prompts on screen
Did I miss anything?
Do I need to run the CreateDB tool to preview the user migration between steps 7 and 8? Is this necessary with 300 +/- users?

Thanks all and looking forward to your responses and a successful upgrade!
x14, I have your cell number.... you know I'm gonna call you if *it* hits the fan!
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Old 06-20-2007, 10:21 AM   #5 (permalink)
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I would first off upgrade to Full Blown SQL first before upgrading and doing the cut over. Makes everything else easier. Yes it is more downtime than the cutover but at the end of the day, worth it.
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Old 06-20-2007, 10:27 AM   #6 (permalink)
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Quote:
Originally Posted by amukhey View Post
I would first off upgrade to Full Blown SQL first before upgrading and doing the cut over. Makes everything else easier. Yes it is more downtime than the cutover but at the end of the day, worth it.
Not an option at the moment. End of the budget year; no fundage.
When we stabilize this upgrade and get a new server in place, it will probably happen then. Not today though.

Do those steps look good to you? Any changes? (besides the Full SQL upgrade)
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Old 06-20-2007, 10:32 AM   #7 (permalink)
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Darth, might want to go ahead and set some time in a couple weeks to upgrade to BES 4.1.4, too. It should be released by Friday to the public.
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Old 06-20-2007, 11:19 AM   #8 (permalink)
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Quote:
Originally Posted by jibi View Post
Darth, might want to go ahead and set some time in a couple weeks to upgrade to BES 4.1.4, too. It should be released by Friday to the public.
I saw the documentation out, but no downloads yet. I prolly will upgrade to 4.1.4 eventually. I just want to get it up to 4.1.x first.
/cry

Do my steps above look okay to you?
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Old 06-20-2007, 01:01 PM   #9 (permalink)
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The only thing I would suggest restarting the server before applying the hotfix.
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Old 06-20-2007, 01:28 PM   #10 (permalink)
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Default UPDATE on PROCEDURES

Thanks to x14 for some added steps. I just KNEW he would come through for me.

Win2k3 box (older than dust)
Domino 6.5.4
BES & Domino installed on D:\
MSDE Database named: BESMgmt1 instead of BESMgmt (long story)
Desktop folder called: BES BACKUP

notes.ini parameters (located at D:\Lotus\Domino)
Directory=D:\Lotus\Domino\Data
NotesProgram=D:\Lotus\Domino
ServerKeyFileName=SERVERNAME.id

HKEY_LOCAL_MACHINE\Software\Lotus\Domino Datapath & Path present and correct.

Items in Hand:
SRP ID
SRP Authentication Key
CALs

Items downloaded & extracted to their own desktop folders:
BES 4.1.3
BES SP3 HF2
  1. Backup D:\Lotus\Domino\Data (can just copy to the BES Backup folder on the desktop; quick and easy)
  2. Backup D:\Lotus\Domino\notes.ini (again to the BES Backup folder)
  3. Perform offline maintenance tasks
    1. Stop Domino
    2. Set Domino to Manual start
    3. Command prompt
    4. Browse to D:\Lotus\Domino and run nfixup
    5. Browse to D:\Lotus\Domino and run nupdall -r
    6. Browse to D:\Lotus\Domino and run ncompact -c
  4. Backup Registry HKEY_LOCAL_MACHINE\SOFTWARE\Research in Motion
  5. Backup BES Log Files D:\Program Files\Research In Motion\BlackBerry Enterprise Server\Logs to BES Backup
  6. Delete BES Log Files
  7. Run BlackBerryDbBackup.exe
    1. Command prompt; switch to tools folder from extracted software
    2. Type BlackBerryDbBackup.exe -d BESMgmt1 -f C:\Documents and Settings\ADMIN USERNAME\Desktop\BES Backup
  8. Stop SNMP service
  9. Run the setup.exe file
  10. Follow the prompts on screen
  11. Reboot; install HF2; Reboot
  12. Set Domino to Automatic; start Domino
  13. Enjoy 4.1.3 HF2!
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Old 06-20-2007, 02:18 PM   #11 (permalink)
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I haven't read the domino release notes on the hotfixes, so maybe something directly applies to you ... but if it doesn't would you still install it?

I guess I take the stance of don't fix it unless its broke (or unless you get new functionality / performance).
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Old 06-20-2007, 02:24 PM   #12 (permalink)
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Quote:
Originally Posted by hdawg View Post
I haven't read the domino release notes on the hotfixes, so maybe something directly applies to you ... but if it doesn't would you still install it?

I guess I take the stance of don't fix it unless its broke (or unless you get new functionality / performance).
New functionality and performance. Plus, we're moving BES to a new chunk of hardware later this summer/early fall. I want to do a software install on that server with the newest package.
And, TSupport for 4.0.x ends at the RIM end 12/31/07. I want my money's worth of TSupport by sitting on hold for hours on end. You can't buy support like that. Oh wait.....
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Old 06-20-2007, 03:38 PM   #13 (permalink)
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Darth, I just finished upgrading all 6 of our servers from 4.0.6 to 4.1.3, I didn't install the new "MDS Services and Components" stuff, just the base install "BES and Components" which includes the MDS connection (same as 4.0 MDS). Unbelievably, I didn't encounter any issues with any of these upgrades, they were clean.

Here are my steps I followed for my upgrades, some may not apply to you, but maybe this will help out somewhat:


BES Server 4.1 Upgrade Instructions


1. Assign the xxx8220;serveradminxxx8221; SQL Server role to the "****" SQL login. [SQL Team]

2. Set startup type to Manual for the Lotus Domino Server (LotusDominoData) service

3. Restart BES server to be upgraded.

4. Stop all BlackBerry services on the BES server to be upgraded.

5. Stop the following on all other BES servers:
xxx8226; Domino BES task
xxx8226; Dispatcher Service
xxx8226; MDS Service
xxx8226; Policy Service
xxx8226; Synchronization Service

6. Verify no connections to SQL DB, if there are open connections from BB Managers, drop them. [SQL Team]

7. Backup BESConfig DB to disk file via SQL Enterprise Manager. [SQL Team]

8. Close any open Services windows and run upgrade from \\*****\installs.

xxx8226; Note: If the MDS and Dispatcher services could not be removed allow the setup process to restart the server, and re-run setup.

9. Restart server when prompted, upgrade the DB, and verify upgrade was successful.

10. Do not start the services, however apply the hotfix and restart.

11. Verify functionality.

12. Restart all other BES servers.

13. Remove the xxx8220;serveradminxxx8221; SQL Server role from the "****" SQL login. [SQL Team]

14. Assign xxx8220;rim_db_admin_enterprisexxx8221; BESConfig DB role to xxx8220;****adminxxx8221; login. [SQL Team]

15. Test BES Manager 4.1 login and functionality.

16. Update log sharing folder.

17. Update GSX for new version.

18. Work with Citrix team to enable BB Manager 4.1

19. Send out instructions for BES Manager upgrades



Restoring a previous backup due to failure of SQL DB upgrade:

1. Uninstall upgraded BES from upgrade server

2. Choose to keep the BES data directory, as the BES task was never started and the files remain at the old version.

3. Restart BES server.

4. Close any open Services windows.

5. Install old version from \\****\installs.

6. Restore BESConfig DB from disk file via SQL Enterprise Manager. [SQL Team]

7. Restart all other BES servers.
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Old 06-21-2007, 07:29 AM   #14 (permalink)
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Default It Sucks To Be Me

So things didn't go as planned. For some funky reason, I was not able to run the BlackBerryDbBackup.exe as intended. The SQL folks changed the user name and password for the database. It wouldn't take the default of "sa" as it should've. Even tried to stop all Blackberry services and SQL services and manually copy the BESMgmt1.mdf and BESMgmt1.ldf files as the backup. No go.

I'm contacting our SQL folks to see WTF is going on and how we can cure this. Plus, the Server Team (doing tape backups last night) had the tape backup machine mechanically fail and was not able to create a full backup of my server prior to the upgrade. So even if I was able to backup the database (mdf/ldf) I prolly wouldn't have proceeded since they could not create a backup.

Many thanks to LadyDi and x14 for the BlackBerry Messenger messages to find out how the upgrade was going. And thanks to them again for calling me up during/after this fiasco to hear me say those immortal words, "It sucks to be me."

Indeed.

Another update as I hear something from SQL land and the next attempt.
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Old 06-21-2007, 12:11 PM   #15 (permalink)
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Sorry to say, Darth that this was the first time I've gotten to sit still and look all this over. I was hoping to read the post today and find out how smooth things had gone. I am planning my jump to 4.1.x next week, hopefully (although mine is an exchange enviro). Too bad I can't PIN you a new server, since I have some sitting around (in the box). One advantage I'll have is that the team I'm in handles the SQL and Backups, of course I have no one else to blame. Maybe on second thought it's not an advantage.

One question I have for everyone that has upgraded is, do the IT Policies upgrade just fine?

When stewing prunes is three enough or is four too many?
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Old 06-21-2007, 02:51 PM   #16 (permalink)
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My memory isn't great, but I seem to recall having to recreate the IT policies when I went from 4.0 to 4.1.

four prunes is far too many
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Old 06-21-2007, 03:09 PM   #17 (permalink)
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mnmnm, prunes ... delicious.

We did 4.0.6 to 4.1.2 and didn't need to touch the policies.
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Old 06-21-2007, 03:15 PM   #18 (permalink)
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Quote:
Originally Posted by ladydi View Post
My memory isn't great, but I seem to recall having to recreate the IT policies when I went from 4.0 to 4.1.

four prunes is far too many
Maybe I should have asked before WES
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Old 06-21-2007, 03:18 PM   #19 (permalink)
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Quote:
Originally Posted by hdawg View Post
mnmnm, prunes ... delicious.

We did 4.0.6 to 4.1.2 and didn't need to touch the policies.
I though prunes were for old people...?

I must have been thinking bout my 3.6 to 4.0 upgrade. I scrapped the DB at one of the upgrades, I just don't remember which one.... I would still export a copy of the policies just in case.
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Old 06-21-2007, 03:33 PM   #20 (permalink)
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3.6 to 4.0 scrapping the DB sounds about right

now back to those prunes ... sure my 95 yr old grandfather ate them every day ... but his were in prune juice with pits ... I get mine pitted and and in a magic container ready for popping next to my dried apricots.

mmnmnmn ... fiber
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