Hi all, I have been using this forum for the past year and have yet to contribute, so here it goes.
Exchange 2003 SP2
BES 4.1.2 w/ MDS running
SQL BESMgmt database
350 users, 7290's, 7250's, 8700's
I was able to create the software configuration and succesfully push out to 1 handheld, I then noticed ever BES account I applied the SC too stated "Device State Unknown" under the [configuration] column.
This bothered me, so I contacted TSupport and after 3 hours on the phone and going through every step the answer was given "This is a known error, just wait 4-24 hours and the patch should apply, please disregard the Device State Unknown" as it is a known bug.
Needless to say this did not install confidence in me (TSupport never does), but I did wait and the patch did apply. After running the DST2007Query.exe I noticed that the patch I applied did install, but it was flagged with "awaiting update". It has been 6 hours, no dice.
I also noticed that some of my users (15) are flagged with "No Device Info". These users are communicating with the BES, but I cannot see their device info nor can I push the SC to these handhelds. These devices are all newer 7250's with 4.1.x HH code.
My first task will be to rerun Enterprise Activation on these devices, just to see if they will register with the BES, if not a wipe and activation might be in order.
Finally, has anyone experienced a lapsed delay with devices flagged with "Awaiting Patch"?
Any thoughts on what to do with the devices that have "No Device Info" flagged?
Sorry for the long post, its late, and I have been at this for 15 hours now....