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Old 03-05-2007, 10:52 AM   #1 (permalink)
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Default In-place upgrade from BES 2.2 to BES 4.1

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Does anyone here have any experience in doing an in-place upgrade from BES 2.2 to BES 4.1 on Lotus Domino?

Obviously, we're a little short on time due to the upcoming DST change.

I have an active support agreement with RIM, and I've just downloaded a 462MB file for BES 4.1.0. According to RIM, the in-place upgrade has its advantages and disadvantages... much like any of the upgrade options.

I'm hoping that someone here has done this type of upgrade and can share some information about what to look out for.
Hopefully there's some success stories out there!

Thanks in advance.
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Old 03-05-2007, 11:47 AM   #2 (permalink)
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how many users do you have?
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Old 03-05-2007, 11:59 AM   #3 (permalink)
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Just over 70
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Old 03-05-2007, 01:02 PM   #4 (permalink)
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ok it's all about risk/reward...and only you can make that decision. How mission criitical is your BES, and are the majority of your users "out of the office" or do they return enough to allow manual rejig of devices...

Most times when customers have gone from 2.2. to 4.1 that's included hardware change and /or standby configuration. If you've got the kit then I'd do a new install on fresh hardware...and manually move users across by activating them on the new BES. Ideally you get a temp SRP ID for this (talk to your carrier or T-suppory) then you can parallel run both BES - if you have both BES live with the same SRP the RIM will turn you off. Check your CALS as 2.2. works on how many cals you tell it you have whereas 4.1.x is much stricter.

if you really need this done by the weekend and the h/w is ok then I'd be half tempted to backup, make sure you can manually reinstall everything, figure out where you get support over the phone.. and then just go for broke with the upgrade.

Good Luck...
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Old 03-05-2007, 03:17 PM   #5 (permalink)
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Well, I'd love to do a new install on a new box and slowly migrate users... however that's simply not an option for us.
This is why I was inquiring solely about the in-place upgrade.

Most of our Blackberry users are "out of the office" and rarely are anywhere near me.
The server hardware far exceeds the minimum requirements for BES 4.1 and it's also quite stable (knock on wood.)

We've never once had a hiccup with BES 2.2 and frankly I wouldn't even bother upgrading except that RIM refuses to patch 2.2 for DST2007.

I'm committed to doing the in-place upgrade this week. I was hoping to hear from some other users who have actually done it so I can know what types of things to expect during the process.

Thanks for your responses... I truly appreciate it!
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Old 03-05-2007, 09:08 PM   #6 (permalink)
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Hey Penguin,

I'm in the same boat you are. Bes 2.2, about 90 users, going to 4.1, on Domino. Only difference is that mine are split between 2 servers. Obviously I'm upgrading this week too, if I intend to not get my a$$ chewed.

I wouldn't fear the upgrade so much, except for having the two servers. The DB change to MSDE vs Notes/NotesSQL in 2.2 still has me scratching my head about how this is gonna get accomplished on two servers. I guess I'm just gonna have to jump in and make it happen, since D(st)-Day is drawing near. I'll keep in touch in this thread...

xjosh
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Old 03-06-2007, 08:08 AM   #7 (permalink)
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Quote:
Originally Posted by penguin3107
Does anyone here have any experience in doing an in-place upgrade from BES 2.2 to BES 4.1 on Lotus Domino?

Obviously, we're a little short on time due to the upcoming DST change.

I have an active support agreement with RIM, and I've just downloaded a 462MB file for BES 4.1.0. According to RIM, the in-place upgrade has its advantages and disadvantages... much like any of the upgrade options.

I'm hoping that someone here has done this type of upgrade and can share some information about what to look out for.
Hopefully there's some success stories out there!

Thanks in advance.
Read all these articles to verify the requirements if you want a smooth in-place upgrade.

KB04766 - Checklist for upgrading BlackBerry Enterprise Server 2.2 to 4.0

KB05217 - Checklist for upgrading BlackBerry Enterprise Server 4.0 to BlackBerry Enterprise Server 4.1

I am hoping that RIM has a straight-forward checklist for upgrading 2.2 to 4.1, but after extended search, I cannot find any. So I guess you will have to combine these readings. There are some overlapings in these articles.
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Old 03-06-2007, 08:12 AM   #8 (permalink)
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One more thing, during the setup, just select the type "BlackBerry Enterprise Server". Do not select "BlackBerry Enterprise Server with MDS Services". You do not want to waste time troubleshooting MDS Services issues (there are many issues if you have not got the JDBC drivers installed, permissions issues etc.) in view of your rush for DST 2007. MDS Services are for developing wireless app using the MDS Studio and MDS Runtime. Install it in future if you need it.
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Old 03-06-2007, 12:40 PM   #9 (permalink)
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Quote:
Originally Posted by noname
One more thing, during the setup, just select the type "BlackBerry Enterprise Server". Do not select "BlackBerry Enterprise Server with MDS Services". You do not want to waste time troubleshooting MDS Services issues (there are many issues if you have not got the JDBC drivers installed, permissions issues etc.) in view of your rush for DST 2007. MDS Services are for developing wireless app using the MDS Studio and MDS Runtime. Install it in future if you need it.
What about the users who use MDS for LAN connectivity? Some users have apps on their Blackberry (such as SSH clients, VNC clients, etc..) that use MDS to connect to machines on our LAN.
Wouldn't the lack of MDS services cripple those users?

Also, I do have a 2.2 to 4.1 checklist and upgrade guide from RIM.
I've gone over it in detail, and it looks pretty straightforward.

I called RIM support today to verify that I have 24/7 coverage in case I need help at 11:00pm tomorrow night
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Old 03-06-2007, 04:44 PM   #10 (permalink)
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U have a link to that 2.2 to 4.1 upgrade guide. I just got handed a NEW customer that wants to upgrade their 2.8 BES to 4.1

Much appreciated. Thanks

BTW. I'm doing my upgrade early tomo morning. I will let you know what I run into.
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Old 03-06-2007, 10:41 PM   #11 (permalink)
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Quote:
Originally Posted by penguin3107
What about the users who use MDS for LAN connectivity? Some users have apps on their Blackberry (such as SSH clients, VNC clients, etc..) that use MDS to connect to machines on our LAN.
Wouldn't the lack of MDS services cripple those users?

Also, I do have a 2.2 to 4.1 checklist and upgrade guide from RIM.
I've gone over it in detail, and it looks pretty straightforward.

I called RIM support today to verify that I have 24/7 coverage in case I need help at 11:00pm tomorrow night
BlackBerry MDS Services is an entire new component and is only available from version BES 4.1.

BES 2.2 only have the Mobile Data Service (MDS) that when enabled allow user to access web sites via BlackBerry Browser or Browser Push apps.

Check these 3rd party application guides and verify that they are using MDS (4.0) or MDS Connection Services (4.1).
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Old 03-07-2007, 12:50 AM   #12 (permalink)
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I just finished the 2.2 -> 4.1 upgrade for the first of two servers in my enterprise. I followed the upgrade guide and everything more or less went as the docs indicated. My users were imported from the nsf db into MSDE without fanfare.

When my server came up the first time it was slammed at 100% for a while. My device, and at least one other went into Enterprise (re?)Activation automagically, and since that finished (about 10 minutes), it's working pretty much as it was on 2.2.

I did have one problem, when I tried to apply BES 4.1 SP3, that my server hung during the DB upgrade. I had to power cycle the server, delete the partial DB backup file, then continue the installation and things were happy.

Got the wireless device update push set up, waiting on results now.
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Old 03-07-2007, 09:59 AM   #13 (permalink)
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Awesome. Thanks for the update. I will be doing my upgrade within the next 2 hours. I just found out that the 2.8 BES is on VMware and it only has 384 megs of RAM. AWESOME. The processor is a DUAL CORE xeon though. Go figure. I will update with any problems. Thanks
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Old 03-08-2007, 09:40 AM   #14 (permalink)
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Well, I did the in-place upgrade last night.
It went very smoothly and everything seems pretty much OK today. We're now at BES 4.1.3 on Domino 6.5.1

A few glitches today. SOme user reporting that they are unable to delete some mail from their Blackberry. Seems to be older mail that was on their handheld prior to the upgrade.
Not affecting everyone, so I'm sure we'll be able to work through this.

Next step... DST2007 updates to the handhelds.

I'll post more details about the 2.2 --> 4.1 upgrade if anyone has any specific questions.

Thanks to all for your help, advice and support!

EDIT:: Just realized I need to update my signature
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Old 03-08-2007, 11:28 AM   #15 (permalink)
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What all did you do PRE-install as far as backup procedures? I was suppost to do the upgrade yesterday, then I was suppost to do it today, now it's looking like tomo. Who knows.

There is only 11 users on this BES and they were suppost to move the BES to new hardware today. New VM hardware that is. I should have jsut done a FRESH install on the new hardware, but this is not my business. Go figure, the decision making is up to the person with the least amount of knowledge. Ahhh, the wonderful IT world
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Old 03-08-2007, 11:52 AM   #16 (permalink)
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I just did the backup steps for 2.2 in the BES Upgrade Guide doc from RIM.
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Old 03-08-2007, 01:00 PM   #17 (permalink)
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Quote:
Originally Posted by xjosh
I just did the backup steps for 2.2 in the BES Upgrade Guide doc from RIM.
Same here.
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Old 03-08-2007, 01:02 PM   #18 (permalink)
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Quote:
Originally Posted by penguin3107
Some user reporting that they are unable to delete some mail from their Blackberry.
A little more on this.
Only affecting 8100 and 8800 users. (3 people total in my organization.)
This also seems to be a known issue with 8100/8800 on BES 4.1 on Domino.
RIM is supposedly working on a fix (updated handheld OS?) and there are other threads in this forum discussing that.

Unfortunately for me, the 3 users are the CEO, CFO and VP of Sales!
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Old 03-08-2007, 02:31 PM   #19 (permalink)
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I have one user on an 8100 that has the same complaint. He actually had the same problem last week on 2.2. To get his fixed, I remote wiped the device and re-activated him. He hasn't complained since.
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Old 03-09-2007, 01:02 PM   #20 (permalink)
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WOW. finished the upgrade from 2.2 (found out) to 4.1.3 last night. What a pain. It wasn't so much the upgrade, it was the hardware. Working with like 50megs on the C: drive sucks.

Anyways, everything works. Patches pushed out successfully. All the 8100's are having the problem with deleting emails on the handheld. go figure. Thanks for everyone's input.
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