BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 03-15-2007, 08:08 PM   #1 (permalink)
Thumbs Must Hurt
 
Join Date: Apr 2005
Location: Toronto, ON
Model: 8100
Carrier: Rogers
Posts: 108
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default GWCheckPA and Address Book Sync

Please Login to Remove!

I have noticed this scenario at a few clients.

- address book sync stops working
- check processes, GWCheckPA running
- check log files, no GWCheckPA log

Solution:
- end GWCheckPA process
- restart GroupWise Service controller
- GWCheckPA starts again (actually it starts automatically because the GW Service controller watches to see that it is running)

- address book sync begins
- GWCheckPA log file gets created

Everything seems to work for a while and then occurs again (weeks in between).

Anyone else come across this issue?
Offline  
Old 03-16-2007, 06:06 AM   #2 (permalink)
Knows Where the Search Button Is
 
Join Date: Aug 2006
Location: Manchester
Model: 8800
Carrier: Vodafone UK
Posts: 39
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

not noticed that, but i've noticed that if i've enterprise activated a user before i have assigned them their personal address book it does work, but only seems to be on the pearl, seems ok on my 8800 and other users 8707
__________________
-------------
8800 - VodafoneUK
BES 4.1.3(hp4)
GroupWise
Offline  
Old 03-16-2007, 04:53 PM   #3 (permalink)
Thumbs Must Hurt
 
Join Date: Apr 2005
Location: Toronto, ON
Model: 8100
Carrier: Rogers
Posts: 108
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

This is occuring on BES installs that have been running for years and recently upgraded to v4.1.
Offline  
Old 03-23-2007, 08:57 AM   #4 (permalink)
New Member
 
Join Date: Mar 2007
Model: 8700c
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Wink Script fix for GWCheckPA.exe needing process ended

I have a VB Script written to address these issues if anyone is interested and doesn't have any vb experience.

It just terminates the GroupWise GWCheckPA.exe, GWConnector.exe, & GWCheckNew.exe processes and then GWService.exe will respawn them with new PIDs. I have this scheduled to run nightly on my BES server and haven't had to worry about it since. Just copy the script below in a new notepad file and save with .VBS extension and Whalla!!

Let me know if this helps! I guess the Service Pack 3 fixes this, but for those who want a quick fix..

strComputer = "."

Set objWMIService = GetObject("winmgmts:" _
& "{impersonationLevel=impersonate}!\\" & strComputer & "\root\cimv2")

Set colProcessList = objWMIService.ExecQuery _
("Select * from Win32_Process Where Name = 'GWCheckNew.exe'")

For Each objProcess in colProcessList
objProcess.Terminate()

Next

Set colProcessList = objWMIService.ExecQuery _
("Select * from Win32_Process Where Name = 'GWCheckPA.exe'")

For Each objProcess in colProcessList
objProcess.Terminate()

Next

Set colProcessList = objWMIService.ExecQuery _
("Select * from Win32_Process Where Name = 'GWConnector.exe'")

For Each objProcess in colProcessList
objProcess.Terminate()

Next

Last edited by bkwerner22 : 03-23-2007 at 09:49 AM.
Offline  
Old 03-23-2007, 09:04 AM   #5 (permalink)
New Member
 
Join Date: Mar 2007
Location: Earth
Model: 8700g
Carrier: Rogers
Posts: 11
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Sounds like the same as KB-11259 which has now been fixed in 4.1.3 according to the release notes.
Offline  
Old 03-23-2007, 11:30 AM   #6 (permalink)
Thumbs Must Hurt
 
Join Date: Apr 2005
Location: Toronto, ON
Model: 8100
Carrier: Rogers
Posts: 108
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Thank you for the KB reference.

I did not see anything in the release notes for SP3 that fixes this issue. Has anyone installed SP3 and noticed that this issue is resolved?
Offline  
Old 03-23-2007, 11:35 AM   #7 (permalink)
New Member
 
Join Date: Mar 2007
Location: Earth
Model: 8700g
Carrier: Rogers
Posts: 11
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I think the KB references the SDR number which is quoted in the release notes under fixed issues.
Offline  
Old 03-23-2007, 12:08 PM   #8 (permalink)
Thumbs Must Hurt
 
Join Date: Apr 2005
Location: Toronto, ON
Model: 8100
Carrier: Rogers
Posts: 108
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Perfect. The description was a little vague.
Offline  
Old 03-24-2007, 10:39 AM   #9 (permalink)
Knows Where the Search Button Is
 
Join Date: Apr 2006
Location: The Netherlands
Model: 9000
OS: 4.6.0.167
Carrier: KPN
Posts: 37
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I installed SP3 and address book syncing is working fine so far.
Offline  
Old 04-17-2007, 11:40 AM   #10 (permalink)
CrackBerry Addict
 
|||||||'s Avatar
 
Join Date: Jun 2006
Model: 7100
Carrier: Rogers
Posts: 615
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

This issue is fixed in 4.1.3 but still exists in version 4.0.6
Offline  
Old 06-20-2007, 06:23 PM   #11 (permalink)
Knows Where the Search Button Is
 
bbforlife's Avatar
 
Join Date: Mar 2007
Model: 8800
Carrier: Rogers
Posts: 15
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Instead of making a big script you can do the following, it's 10x easier.

Create a .bat file.. say.. "restartGWPA.bat"

In the file put the following:

NET STOP BlackBerry GroupWise Service
WAIT 5
NET START BlackBerry GroupWise Service

Save the file. Create a scheduled task in Windows to execute this batch file every night at like.. 3am or something.
__________________
---------------------------------------------
http://www.rim.com/products/handhelds/index.shtml
8800, 8100, 8700, 7290..
What you got?
Offline  
Old 07-09-2007, 10:37 AM   #12 (permalink)
Knows Where the Search Button Is
 
MI_BB_TECH's Avatar
 
Join Date: May 2005
Location: Michigan
Model: 8530
Carrier: Verizon
Posts: 27
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Nice fix! I like the batch approach better....

We're having the same problems here... when I read the KB and it said "The matter had been escalated internally", I knew that we'd be on our own as RIM is notorious for taking forever to fix stuff like this.

We cannot go to 4.1 as 90% of our clients are still on GW 6.5.7. we've started upgrading the mail servers to 7.0 but I don't see us moving to BES 4.1 any time soon...

Anyway.... nice job on the fix! simple fixes are usually the best fixes!
Offline  
Old 07-16-2007, 01:18 PM   #13 (permalink)
Thumbs Must Hurt
 
Join Date: Apr 2005
Location: Toronto, ON
Model: 8100
Carrier: Rogers
Posts: 108
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

GW7 is not a requirement for BES 4.1.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.