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Old 03-15-2007, 08:08 PM   #1 (permalink)
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Default GWCheckPA and Address Book Sync

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I have noticed this scenario at a few clients.

- address book sync stops working
- check processes, GWCheckPA running
- check log files, no GWCheckPA log

Solution:
- end GWCheckPA process
- restart GroupWise Service controller
- GWCheckPA starts again (actually it starts automatically because the GW Service controller watches to see that it is running)

- address book sync begins
- GWCheckPA log file gets created

Everything seems to work for a while and then occurs again (weeks in between).

Anyone else come across this issue?
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Old 03-16-2007, 06:06 AM   #2 (permalink)
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not noticed that, but i've noticed that if i've enterprise activated a user before i have assigned them their personal address book it does work, but only seems to be on the pearl, seems ok on my 8800 and other users 8707
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Old 03-16-2007, 04:53 PM   #3 (permalink)
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This is occuring on BES installs that have been running for years and recently upgraded to v4.1.
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Old 03-23-2007, 08:57 AM   #4 (permalink)
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Wink Script fix for GWCheckPA.exe needing process ended

I have a VB Script written to address these issues if anyone is interested and doesn't have any vb experience.

It just terminates the GroupWise GWCheckPA.exe, GWConnector.exe, & GWCheckNew.exe processes and then GWService.exe will respawn them with new PIDs. I have this scheduled to run nightly on my BES server and haven't had to worry about it since. Just copy the script below in a new notepad file and save with .VBS extension and Whalla!!

Let me know if this helps! I guess the Service Pack 3 fixes this, but for those who want a quick fix..

strComputer = "."

Set objWMIService = GetObject("winmgmts:" _
& "{impersonationLevel=impersonate}!\\" & strComputer & "\root\cimv2")

Set colProcessList = objWMIService.ExecQuery _
("Select * from Win32_Process Where Name = 'GWCheckNew.exe'")

For Each objProcess in colProcessList
objProcess.Terminate()

Next

Set colProcessList = objWMIService.ExecQuery _
("Select * from Win32_Process Where Name = 'GWCheckPA.exe'")

For Each objProcess in colProcessList
objProcess.Terminate()

Next

Set colProcessList = objWMIService.ExecQuery _
("Select * from Win32_Process Where Name = 'GWConnector.exe'")

For Each objProcess in colProcessList
objProcess.Terminate()

Next

Last edited by bkwerner22 : 03-23-2007 at 09:49 AM.
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Old 03-23-2007, 09:04 AM   #5 (permalink)
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Sounds like the same as KB-11259 which has now been fixed in 4.1.3 according to the release notes.
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Old 03-23-2007, 11:30 AM   #6 (permalink)
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Thank you for the KB reference.

I did not see anything in the release notes for SP3 that fixes this issue. Has anyone installed SP3 and noticed that this issue is resolved?
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Old 03-23-2007, 11:35 AM   #7 (permalink)
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I think the KB references the SDR number which is quoted in the release notes under fixed issues.
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Old 03-23-2007, 12:08 PM   #8 (permalink)
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Perfect. The description was a little vague.
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Old 03-24-2007, 10:39 AM   #9 (permalink)
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I installed SP3 and address book syncing is working fine so far.
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Old 04-17-2007, 11:40 AM   #10 (permalink)
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This issue is fixed in 4.1.3 but still exists in version 4.0.6
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Old 06-20-2007, 06:23 PM   #11 (permalink)
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Instead of making a big script you can do the following, it's 10x easier.

Create a .bat file.. say.. "restartGWPA.bat"

In the file put the following:

NET STOP BlackBerry GroupWise Service
WAIT 5
NET START BlackBerry GroupWise Service

Save the file. Create a scheduled task in Windows to execute this batch file every night at like.. 3am or something.
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8800, 8100, 8700, 7290..
What you got?
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Old 07-09-2007, 10:37 AM   #12 (permalink)
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Nice fix! I like the batch approach better....

We're having the same problems here... when I read the KB and it said "The matter had been escalated internally", I knew that we'd be on our own as RIM is notorious for taking forever to fix stuff like this.

We cannot go to 4.1 as 90% of our clients are still on GW 6.5.7. we've started upgrading the mail servers to 7.0 but I don't see us moving to BES 4.1 any time soon...

Anyway.... nice job on the fix! simple fixes are usually the best fixes!
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Old 07-16-2007, 01:18 PM   #13 (permalink)
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GW7 is not a requirement for BES 4.1.
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