Everything was working fine, then it just all of a sudden stopped synching altogether (email, phonebook, calendar) with my work server on BES. I spoke with my work MIS as well as Rogers customer service, and they're not sure what's wrong. Tried a hard reset as well as a BES removal and re-adding of my work email from my IT dept. I then proceeded to re-add/activate my email under email setup>email settings>enterprise activation. Still not working


Anyone know what I can do?

Thanks everyone!

1. Install the latest version of Desktop Manager on the computer you have your Corporate email set up on.
2. Install the latest version of the firmware from your Vendor on the same computer.
3. Have this computer connected to your Mail system on a WIRED connection. For some reason Wireless (802.11) just doesn't work. A VPN connection works fine.
4. Wipe the device (Settings/Tools-->) Options --> Security Options --> General Settings, Click the wheel and select Wipe Handheld
5. When the device comes back up, turn on the radio - click the icon that says Turn Radio On or Turn Wireless On. On an 8800, use Manage Connections - Check the box next to Mobile Network
6. Set the correct Time Zone, Time, and Date (Settings/Tools -->) Options --> Date / Time. Hold down [Alt] to display list of Time Zones. If you have Network or BlackBerry time displayed, Click the wheel and select Update Time to get the correct Time and Date set.
7. Register with the network - Go to Messages. If you have not yet received an email from no one (or BlackBerry) with the subject Registration, make sure you have all CAPS in any letters next to the signal strength indicator (GSM, GPRS, EDGE, 1X, EVDO). If you don't get a signal with all caps, you don't have a Data connection. When you do get all caps, go to (Settings/Tools-->) Options --> Advanced Options --> Host Routing Table. Click the wheel and select Register Now. You will receive the message "Registration message sent". You should receive a Registration message within seconds. No message, no email.
8. Start your corporate email client in Connected mode.
9. Start Desktop Manager and plug in your device. If the device's firmware needs to be updated, it will happen automatically. NOTE: Allowing the firmware update to back up and restore data will add an hour to a process which can take an hour without the backup. The only things lost if you do NOT back up is the email currently on the device, pictures, and ring tones. You can do a selective backup and backup and restore only the Content Store to retain these.
10. At this point the device will begin an Enterprise Activation automatically, connecting to the BES over the USB cable. It should go very quickly and be very reliable.

Note: In the environment I support (3,000+ BB's in a company with 6,000+ BB's), we find OTA EA to fail as often as not, and those that succeed seem to get corrupt service books within days or months of the OTA EA. Wired EA's don't have this problem, so I do wired EA whenever possible, and avoid OTA EA like the plague, and when I do have to do an OTA EA, ALWAYS do steps 4 - 7.

I can't install desktop manager on my work computer b/c they're running off "fast-pc's" , which essentially run off the server with no hard drive/usb. Very bad setup. Everything was activated OTA. they tried taking me off and re-adding me, but to no avail.

I do however have desktop manager installed on my home computer, but that does me no good as it will not allow me to synch calendar/phonebook/work-email

Should I do a clean wipe of the phone and tell MIS to remove and re-add me so I cna have a fresh activation password?

Btw, on a "clean-wipe" of the handheld, what information do I lose?

I;'m on RoGERS network.