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Old 04-04-2007, 05:48 PM   #1 (permalink)
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Default Can send email all day but can't receive from outside the domain

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Sorry, but couldn't find this in the archives.

I have a user that is able to send email from the BlackBerry; however, he can only receive email from accounts inside the corporate domain. For example, say our domain is company.com. An email from [email address] will go to the BlackBerry, but an email from [email address] will not. He does get the message in his Outlook mailbox.

we have done everything we can think of. resent service books, encryption keys, moved from one BES to another. Deleted the account from BES and purged it then re-added it to the BES and reactivated. Tried a new device, new SIM Card, you name it. Checked Exchange and look alright there, too.

any ideas, anyone?

Running BES ver 4.1 sp3 and 4.1.0.309 on a 7290.

thanks

acollier
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Old 04-04-2007, 06:23 PM   #2 (permalink)
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have you double checked that there are no filters set in the BES or on the device?

did this happen from first putting this user on BES or is it a new problem for an old user?
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Old 04-04-2007, 09:39 PM   #3 (permalink)
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it's a new problem for an old user. But we did clear the filters on the old activation, then deleted the user from the BES, selecting not to save the settings and purged the user. Then we added him just like a new user and reactivated. we also checked that there were no rules in Outlook that may be moving messages before they can be redirected.

kinda crazy, huh?

thanks for taking the interest.

acollier
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